# Assistant Community Manager **Company**: Flow **Location**: Miami, FL **Work arrangement**: onsite **Experience**: entry **Job type**: full-time **Category**: Operations **Industry**: Real Estate **Apply**: https://jobs.lever.co/flowlife/4bd9c199-ea7c-4bb9-9394-2e27bd8ef022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_572e11c1-675 ## Description The Assistant Community Manager supports the General Manager in overseeing the daily operations of the property, with a primary focus on financial administration, resident relations, and operational support. Responsibilities: ### Leasing & Sales - Support the property’s leasing and occupancy goals by delivering an exceptional prospect experience from first inquiry through move-in. - Conduct property tours, qualify prospective residents, present available apartment homes, and guide prospects through the leasing process. - Process lease applications, renewals, move-ins, and move-outs while ensuring accuracy and compliance with company standards. - Partner with the marketing and operations teams to maximize occupancy, revenue, and resident retention. - Build meaningful relationships with prospective residents while confidently asking for the lease and closing opportunities. ### Resident Experience - Support and help coordinate the day-to-day operations of Flow’s Resident Experience Team. - Deliver an elevated resident experience by responding to resident inquiries, concerns, and service requests in a timely, professional, and solution-oriented manner. - Assist in planning and supporting community events and resident engagement initiatives that foster a strong sense of community. - Promote resident satisfaction and retention by proactively resolving concerns and ensuring consistent communication throughout the resident lifecycle. - Enforce community policies and lease terms fairly and consistently while maintaining a hospitality-first approach. - Support the Community Manager with resident lease compliance, including collections, notices, and eviction processes in accordance with company policies and applicable laws. ### Financial Administration - Collect and accurately process rent payments, security deposits, fees, and other resident transactions. - Monitor delinquent accounts, communicate with residents regarding outstanding balances, and partner with the Community Manager on collection efforts. - Prepare daily, weekly, and monthly financial reports while maintaining accurate resident and financial records. - Review invoices for accuracy and submit approved expenses to the Accounting team for processing. - Ensure resident accounts are maintained accurately and support revenue optimization through timely administration of lease charges and collections. ### Property Operations - Partner with the Community Manager and Maintenance team to ensure service requests are completed promptly and residents receive exceptional service. - Conduct routine property inspections to maintain community appearance, safety, and operational standards. - Coordinate with vendors and contractors to support the day-to-day operation of the community. - Serve as the on-site operational lead in the absence of the Community Manager by coordinating daily priorities, supporting team operations, and ensuring compliance with company policies and procedures. - Support the day-to-day operation of Flow’s furnished and short-term rental offerings, where applicable. ### Compliance & Administration - Maintain accurate resident records, lease documentation, and property files in accordance with company policies. - Support budgeting efforts by monitoring expenses and identifying opportunities to improve operational efficiency. - Ensure compliance with Fair Housing regulations and all applicable federal, state, and local laws. - Process resident move-outs, security deposit dispositions, and lease terminations in accordance with company procedures and legal requirements. ## Ideal Background: - Bachelor's Degree or equivalent experience preferred - Minimum of 1-2 years of experience in property management, leasing, or customer service. - Experience in Class A high-rise multifamily residential required - Management and/or leasing experience preferred - Experience with sales, marketing, and financial data required - Proficient in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required - Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred - Strong customer service, problem solving, and interpersonal skills required - Strong organizational skills and attention to detail required Knowledge of rental contracts and property and anti-discrimination laws preferred - Ability to work in a fast-paced environment and manage multiple priorities. - Understanding of Fair Housing regulations and compliance. - Experience in multi-family housing or residential property management. ## Additional Information Benefits We take care of our people so they can do their best work. - Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings. - Time Off PTO and paid holidays. - Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits. - Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. ## Skills ### Required - property management - leasing - customer service - financial administration - G-Suite - Microsoft Office ### Nice to have - Yardi - Payscan - Rent Cafe - Commercial Cafe - Bluemoon --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/flowlife/4bd9c199-ea7c-4bb9-9394-2e27bd8ef022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)