# Customer Service Representative- Customs Brokerage (Brokerage experience required)

**Company**: Expeditors
**Location**: Hawthorne, CA
**Experience**: entry
**Job type**: full-time
**Salary**: $20.00-$30.00 per hour
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000156845949-customer-service-representative-customs-brokerage-brokerage-experience-required-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-representative-customs-brokerage-571daaac-705/

## Description

We are seeking a Customer Service Representative - Customs Brokerage to join our team in Hawthorne, CA.

As a Brokerage CSR, you will be responsible for ensuring timely and accurate operations while providing exceptional customer service within the Brokerage Department.

Major duties and responsibilities include:

- Ensuring a smooth and timely customs process flow for all customs-related activities

- Executing daily workflow and department metrics

- Transferring declaration information from commercial documents into our customs entry system

- Accurately and timely entering data to build a complete US Customs declaration

- Building and maintaining strong relationships with customers and government organizations

- Ensuring compliance with regulations at all times

- Tracking and tracing shipments for valid data transmission to US customs and Partner Government Agencies

- Identifying and managing exceptions while looking for opportunities for continuous improvement

- Effectively managing and organizing emails for timely follow-up

Qualifications:

- 3-5 years of Brokerage experience required

- Understanding of transportation and US Customs documentation

- High School Degree or equivalent required

- Successful candidates must pass a background check

- Must be legally authorized to work in the United States

- Must not require future sponsorship for employment visa

- Fluent in English, both written and verbal

- Ability to work overtime in support of the department's needs

- Ability to commute to Torrance, CA

- Comfortable with numbers and basic mathematical skills

- Comfortable working in an office environment

Desired qualifications:

- Customer Service experience (6 months to 1 year)

- Effective interpersonal skills

- Pro-active and strong organizational skills

- Strong desire to learn

- Sense of urgency and ability to work well under pressure

- Immense attention to detail

- Team player mentality

- Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)

- Ability to communicate in Chinese is a plus

Benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical, Prescription Drug, Dental and Vision

- Life and Long Term Disability Insurance

- 401(k) Retirement Savings Plan (US only)

- Employee Stock Purchase Plan

- Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

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## Skills

### Required
- English
- transportation documentation
- US Customs documentation
- data entry
- customer service

### Nice to have
- Chinese
- customer service experience
- interpersonal skills
- organizational skills
- attention to detail

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000156845949-customer-service-representative-customs-brokerage-brokerage-experience-required-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)