# FBS IT Major Incident Specialist (Remote)

**Company**: Capgemini
**Location**: Mexico
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Category**: IT
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/oVu6H1bHW1zrzAtebHN8ao/fbs-it-major-incident-specialist-(remote)-in-mexico-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_57179b9f-34d

## Description

We are seeking a technical specialist to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations.

Major Incident Management: Function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration.

Problem Management: Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.

What You will Do:

- Manage Production Incidents and Problems effectively.

- Own Farmers' production operational health, including real-time communication with stakeholders during service disruptions.

- Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.

- Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.

- Drive towards meeting and exceeding ITSM KPIs based on the organisation's strategic goals.

- Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.

- Foster an inclusive work environment and promote our company culture.

What You'll Accomplish:

- Protect the stability and performance of production applications.

- Continuously improve system uptime and reduce mean time to recovery (MTTR).

- Keep the ITSM team ahead of the curve, preventing production outages before they occur by effective change and problem management.

- Work with a cohesive and effective team of IT professionals committed to service delivery.

What You Bring:

- Technical Expertise: Ability to understand large-scale IT ecosystems and associate business processes with the IT systems supporting them.

- General knowledge in engineering, software development, cloud computing, DevOps, SRE, and Observability, with expertise in at least one area.

- Problem-solving/Analytical Skills: Ability to troubleshoot, analyse, and resolve IT application problems of varying magnitudes.

- Monitoring Tools: Experience with multiple application performance, log analysis, network performance, and digital experience monitoring tools (e.g., Dynatrace, ThousandEyes, ExtraHop, SevOne, FullStory, etc.).

- Process Improvement: Experience in identifying and driving process improvements resulting in efficiency gains and/or improved customer experience.

Benefits:

- A competitive salary and performance-based bonuses.

- Comprehensive benefits package.

- Flexible work arrangements (remote and/or office-based).

- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

- Private Health Insurance.

- Paid Time Off.

- Training & Development opportunities in partnership with renowned companies.

## Skills

### Required
- large-scale IT ecosystems
- engineering
- software development
- cloud computing
- DevOps
- SRE
- Observability
- problem-solving
- analytical skills
- monitoring tools

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/oVu6H1bHW1zrzAtebHN8ao/fbs-it-major-incident-specialist-(remote)-in-mexico-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)