# Ambassadeur·rice expérience Client – Temps partiel (H/F/D)

**Company**: AccorHotel
**Location**: Québec City, QC
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161095784-ambassadeur-rice-experience-client-temps-partiel-h-f-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/ambassadeur-rice-exp-rience-client-temps-partiel-h-56f0f86c-191/

## Description

Join the prestigious Château Frontenac as a Client Experience Ambassador, representing a renowned hotel and being an ambassador for the exceptional service it provides.

As a member of the Accor group, you will be part of a large family that values collective success and individual achievements.

Responsibilities:

- Maintain a visible and polished presence in the lobby and public areas, providing attentive and personalized service.

- Embody excellence in personalized service, offering refined, discreet, and warm approach.

- Lead guided tours of Château Frontenac, sharing its history, architecture, and notable anecdotes.

- Participate in various activities related to the Client Experience program.

- Support daily operations of the lobby and backstage departments.

- Collaborate closely with the welcome teams.

- Ensure elegant and proactive presence in the lobby and public areas, meeting Fairmont's high service standards.

- Respond to client requests and direct them to appropriate services.

- Maintain in-depth knowledge of hotel services and local tourist attractions.

Requirements:

- Experience in animation, tourism, or hospitality is required.

- Impeccable presentation and sense of savoir-faire, aligned with luxury hospitality standards.

- Excellent host service and communication skills, with perfect mastery of French and English.

- Advanced oral and written English skills are essential for interacting with English-speaking clientele.

- Knowledge of a third language is an asset.

- Valid Class 5 driver's license (Class 4B is an asset).

- Guide permit (a major asset, becoming mandatory by June 2027).

- Ability to converse with multicultural clients who have traveled extensively.

- Strong interest in history, heritage, and luxury hospitality.

- Team spirit and collaborative mindset.

- Familiarity with Quebec City's history and the establishment.

Benefits:

- Travel advantages and reduced rates in Accor hotels worldwide.

- Competitive insurance plan, mostly paid by the employer.

- Retirement plan available after 3 months.

- Employee assistance program (PAE) offered free of charge.

- Dry cleaning provided.

- Free parking at the hotel.

- Free meals at the cafeteria.

- Access to hotel gym facilities.

- Opportunities for talent development and growth within the establishment and globally.

- Active involvement in various committees and philanthropic initiatives.

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## Skills

### Required
- French
- English
- hospitality
- tourism
- animation
- communication
- client service

### Nice to have
- third language
- guide permit
- Class 4B driver's license

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161095784-ambassadeur-rice-experience-client-temps-partiel-h-f-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)