# Senior Enterprise Customer Success Manager

**Company**: Pleo
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/pleo/acb84882-ff87-4c1e-8707-07c589742243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_56d9a3bd-186

## Description

We are seeking a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. As a Senior Enterprise Customer Success Manager, you will own a portfolio of large, complex, and strategically important enterprise customers, helping them achieve measurable business outcomes, expand adoption, manage change, and build long-term value with Pleo.

You will serve as a trusted advisor to senior customer stakeholders while coordinating the broader Pleo relationship across Customer Success, Product, Support, Sales, Finance, and other internal teams.

Key responsibilities:

- Own a portfolio of enterprise customers with accountability for customer health, value realisation, adoption, retention, renewal readiness, advocacy, and growth.

- Build trusted relationships with senior and executive stakeholders, positioning yourself as a credible advisor who understands their business priorities and operating environment.

- Develop detailed customer success plans that connect the customer's strategic goals to measurable outcomes, adoption milestones, responsibilities, and timelines.

- Lead executive business reviews and strategic customer meetings that demonstrate value, address risks, align stakeholders, and create clear next steps.

- Drive product adoption across complex customer organisations, helping customers expand usage across teams, entities, locations, use cases, and workflows.

Requirements:

- At least three years of direct experience managing enterprise customers.

- Strong executive relationship-management skills, with the confidence and credibility to engage senior decision-makers and business leaders.

- Experience managing complex stakeholder environments involving multiple teams, business units, regions, entities, or decision-makers.

- Strong churn-prediction and prevention skills, including the ability to interpret customer signals, identify root causes, and build effective recovery plans.

- Detailed forecasting experience across renewals, customer risk, account health, adoption, and expansion opportunities.

Nice to have:

- Experience in fintech, payments, spend management, financial operations, or expense-management technology.

- Experience working with finance leaders, procurement teams, controllers, CFO organisations, or transformation leaders.

- Familiarity with ERP, accounting, procurement, or financial-system integrations.

## Skills

### Required
- Customer Success
- Account Management
- Executive Relationship Building
- Churn Prevention
- Forecasting
- Stakeholder Management

### Nice to have
- Fintech
- Payments
- Spend Management
- Financial Operations
- Expense Management Technology
- ERP
- Accounting
- Procurement
- Financial System Integrations

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/pleo/acb84882-ff87-4c1e-8707-07c589742243?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)