# Customer Care Tenant Management Analyst

**Company**: Workday
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: zł112,800 PLN - zł169,200 PLN
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Poland-Warsaw/Customer-Care-Tenant-Management-Analyst_JR-0110259?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_56cda07e-162

## Description

We're seeking a Customer Care Tenant Management Analyst to join our dedicated team focused on delivering fast, clear, and effective support to our customers.

As a Customer Care Tenant Management Analyst, you will manage incoming cases, resolve customer inquiries, and serve as a vital link between our customers and internal teams in a dynamic, fast-paced environment.

**Responsibilities:**

- Case Management: Manage an incoming case queue, resolving customer issues accurately and within established service-level timeframes.

- Customer Communication: Communicate clearly, concisely, and empathetically with customers across both written and verbal channels.

- Team Collaboration: Collaborate closely with fellow Customer Care analysts to ensure all customer inquiries are systematically tracked and followed up on efficiently.

- Internal Liaison: Act as the primary bridge between customers and internal teams, ensuring customer needs are thoroughly understood and addressed.

- Issue Escalation: Identify, prioritize, and escalate sensitive or complex customer issues to appropriate partners as they arise.

**Requirements:**

- 1–3 years of experience in a customer service, client support, or customer care operations role.

- Strong Communicator & Collaborator: Excellent written and verbal communication skills, with a track record of building positive, trust-based relationships with customers and colleagues.

- Thrives Under Pressure: Proven ability to multitask, prioritize effectively, and maintain high accuracy in a fast-paced, high-volume environment.

- Adaptable & Agile: Highly adaptable to changing priorities, processes, and business needs with a continuous improvement mindset.

- Analytical & Resourceful: Comfortable interpreting and synthesizing data from multiple sources to inform decisions, research customer issues, and drive them to resolution.

- Organized & Detail-Oriented: Highly organized, with strong attention to detail when managing customer data and record-keeping.

- Adaptable Learner: Quick to pick up new internal tools, operational concepts, and workflow processes.

- Experience working with CRM or ticketing platforms such as Salesforce, Jira, or similar tools.

**Salary:** zł112,800 PLN - zł169,200 PLN

**Flexible Work:** With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

## Skills

### Required
- customer service
- client support
- CRM or ticketing platforms

### Nice to have
- Salesforce
- Jira

---

Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Poland-Warsaw/Customer-Care-Tenant-Management-Analyst_JR-0110259?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)