# Technical Account Manager (Taiwan)

**Company**: GenScript Biotech Corporation
**Location**: Taiwan
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/genscript/jobs/5169399007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_56c9a118-9fa

## Description

As a Technical Account Manager at GenScript Biotech Corporation, you will serve as the primary technical source for supporting sales activities within responsible regions.

Key Responsibilities:

- Manage daily customer service operations, handling initial inquiries from customers, dealers, and the public regarding order placement, complaints, and technical support.

- Provide primary technical advice to customers, identifying and interpreting their requirements, and communicating these to customers.

- Collaborate with Sales Account Managers, Production Managers, and Senior Scientists to improve customer satisfaction.

- Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.

- Attend trade/technical shows and give technical presentations to customers.

Qualifications:

- Minimum Master's degree in relevant life science fields, such as cell biology, immunology, and molecular biology.

- 1-2 years of commercial experience is an advantage.

- Fluency in both English and Chinese, verbally and in writing.

- Good presentation skills with technical content.

- Customer-focused, proactive, and action-oriented.

- Previous industry experience in a similar commercial role is advantageous but not essential.

- Highly motivated individual with excellent communication, organization, and time management skills.

Benefits:

- Medical, dental, and vision insurance.

- 401(k) retirement plan with company match.

- Paid parental leave after three months of employment.

- Paid time off policy, including vacation time, personal time, sick time, and company holidays.

- Flexible spending and health savings accounts.

- Life and AD&D insurance, short- and long-term disability coverage, and legal assistance.

## Skills

### Required
- cell biology
- immunology
- molecular biology
- English
- Chinese
- presentation skills
- customer service

### Nice to have
- commercial experience
- previous industry experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/genscript/jobs/5169399007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)