# Customer and Trading Manager - Convenience

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Bradford, West Yorkshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: part-time
**Salary**: £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400094543?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_56c21cf4-1d6

## Description

We are seeking a Customer and Trading Manager to lead our convenience store in Bradford, West Yorkshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

**Job Responsibilities:**

- Work closely with a small team of managers to ensure the store runs smoothly every day.

- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.

- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

- Help another store occasionally if needed.

**Requirements:**

- Previous line management responsibilities in a fast-paced, operational environment.

- Experience providing brilliant customer service and coaching a team to do the same.

- Ability to deliver KPIs and other performance indicators.

- Experience managing disciplinaries, performance issues, or other similar employee relations issues.

- Leadership skills, comfortable leading operations alone in the absence of more senior management.

**What We Offer:**

- Salary £31,700 dependent on experience, store size, complexity, and location.

- Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday.

- Annual bonus scheme based on company and individual performance.

- Free food and hot drinks provided for colleagues in all stores.

- Generous holiday entitlement, maternity and paternity leave.

- Pension – we'll match 4-7.5% of pension contributions.

- Sainsbury's share scheme – build up an investment at discounted rates.

- Wellbeing support – access to emotional support, counselling, legal and financial advice.

- Colleague networks – link with like-minded people to help fulfil potential.

- Cycle to Work scheme.

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

## Skills

### Required
- customer service
- team management
- leadership
- performance management

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