# Fraud Operations Analyst - Night Shift

**Company**: bunq
**Location**: İstanbul, İstanbul
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://careers.bunq.com/o/fraud-operations-analyst-night-shift-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5681a235-499

## Description

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Our Fraud Operations Analysts play a crucial role in keeping that promise real: fast, accurate decisions on our user's money, every single day.

As a Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user's money, and helping our systems learn from every case you close.

Responsibilities:

- Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity

- Bring empathy and effective communication into every interaction to provide the best support possible

- Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster

- Choose whether to act, ask, or escalate: fast, accurate calls that protect user's money

- Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time

Requirements:

- You have knowledge of fraud monitoring and prevention

- You have a close eye for detail: you notice the subtle behavioral and contextual clues

- You always think from the user's perspective first, have empathy, and understand how to protect their interests

- You're comfortable using AI tools to work faster and smarter, and you can spot when an AI-based tool is being used against us

- We'd love it if you already have knowledge of KYC and PayOps

- You're an excellent communicator and speak English fluently

Benefits:

- Great, international colleagues who share your mindset

- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

- We support growth with bunq Academy and €1500 annual learning budget

- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle

- Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

- We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

- A MacBook so you can Get Shit Done with us

- Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

- Private health insurance, just in case

- Friday drinks and other celebrations - bunq style

## Skills

### Required
- fraud monitoring
- prevention
- investigation
- problem-solving
- communication
- AI tools

### Nice to have
- KYC
- PayOps

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Source: [Apply at careers.bunq.com](https://careers.bunq.com/o/fraud-operations-analyst-night-shift-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)