# Operations Specialist - People Services **Company**: ASDA **Location**: Britannia House **Work arrangement**: hybrid **Job type**: full-time **Salary**: Competitive salary plus benefits **Category**: Human Resources **Industry**: Retail **Apply**: https://asda.wd103.myworkdayjobs.com/en-US/AsdaJobs/job/Britannia-House/Operations-Specialist---People-Services_R-109799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5677d72b-c22 ## Description The Operations Specialist - People Services role is responsible for delivering People Services support across ASDA. The role involves managing day-to-day transactions, resolving queries, and providing guidance on HR policies, processes, and systems. **Key Responsibilities** - Deliver People Services transactions accurately and efficiently in line with Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and quality standards. - Manage and resolve colleague and manager queries through appropriate service channels, escalating complex issues where required. - Provide guidance, coaching, and support to managers, ensuring understanding and correct application of People policies, processes, and systems. - Take ownership of cases and service requests, ensuring timely resolution and clear communication throughout. - Maintain accurate employee records and ensure data integrity across systems in line with governance and data protection requirements. - Work collaboratively with colleagues and stakeholders to deliver a seamless end-to-end colleague experience. **Quality, Compliance & Risk Management** - Adhere to all operational procedures, quality standards, compliance requirements, and audit controls. - Ensure activities are completed in accordance with UK employment legislation, company policies, and governance requirements. - Maintain confidentiality and exercise sound judgement when handling sensitive colleague information. - Support the identification and resolution of recurring service issues through root cause analysis and corrective actions. - Ensure payroll-impacting transactions and controls are processed accurately to minimise colleague impact and operational risk. **Customer Experience & Service Excellence** - Deliver an excellent customer experience through professional, responsive, and empathetic service. - Build strong relationships with managers and colleagues by providing consistent, accurate, and practical advice. - Identify opportunities to simplify processes and improve service interactions. - Contribute to a customer-centric culture focused on quality, efficiency, and continuous improvement. **Continuous Improvement & Collaboration** - Support the Lead Operations Specialist and Operations Manager in implementing process improvements and service enhancements. - Share operational insights and feedback to improve effectiveness, system usability, and colleague experience. - Participate in process reviews, testing, training activities, and the implementation of new technologies or ways of working. - Maintain current knowledge of People policies, employment practices, systems, and service developments. - Work closely with colleagues across People Services and the wider People function to achieve shared objectives. **Teamworking & Personal Development** - Actively contribute to a positive, inclusive, and supportive team environment. - Share knowledge and best practice to build capability across the team. - Participate in team meetings, service reviews, and learning activities. - Take ownership of personal development and performance, continuously building knowledge and capability. - Demonstrate ASDA values and behaviours in all interactions and activities. **Benefits** - Discretionary company bonus - Company pension up to 7% matched - 15% colleague discount in store and online - Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities - Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated - Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments ## Skills ### Required - HR processes - operational management - customer service - communication - stakeholder management - problem-solving - analytical skills - data management - HR systems --- Source: [Apply at asda.wd103.myworkdayjobs.com](https://asda.wd103.myworkdayjobs.com/en-US/AsdaJobs/job/Britannia-House/Operations-Specialist---People-Services_R-109799?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)