# Inb/Outbound Que Assoc.

**Company**: CVS Health
**Location**: Work from home, TX
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $17.00 - $28.46
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Inb-Outbound-Que-Assoc_R1097663?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/inb-outbound-que-assoc-56743eb4-482/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

As an Inb/Outbound Que Assoc., you will provide follow-up calls and mailings to members regarding previous appointments, fill requests of members, and answer a high volume of internal calls.

**Responsibilities:**

- Handle a high volume of inbound calls

- Email, fax, and/or print and mail member-requested results or forms

- Handle incoming mail

- Provide backup coverage for the Member Services team

- Follow up on voicemails

- Work on special projects

- Be on time and ready to work at the assigned work location daily

- Manage time effectively

- Respond well to coaching and supervision

- Answer and follow up on member inquiries in a timely fashion

- Demonstrate teamwork at all times

- Ability to work overtime

**Additional Responsibilities:**

- Participate in staff meetings, conference calls, and other meetings as needed

- Complete reports as requested by Supervisor

- Assist/coach/coordinate with other team members

- Attend training sessions to acquire/enhance skills related to programs offered

- Perform other incidental and related duties as required

**Requirements:**

- High school diploma or equivalent required; some college preferred but not required

- Minimum of 2 years of successful work experience in a related field

- Prior experience in a fast-paced customer service environment

- Prior experience working in a call center or inbound calls environment

- Speak, read, and write English fluently

- Good verbal and written communication skills

- Proven ability to prioritize and multitask

- Advanced skills in Google Suites

- Accurate data entry skills

**Attributes We Look For:**

- Self-directed and organized

- Discrete/ability to maintain confidentiality

- Team player

- Detail-oriented, catches errors early

- Customer service-oriented with a sense of urgency

- Ability to work under pressure and independently

- Ability to take direction

**Working Conditions:**

- Fast-paced environment

- Requires working at a desk to use a phone and computer

- Use office equipment and machinery effectively

- Work effectively with frequent interruptions

- May require occasional overtime to meet deadlines

**Benefits:**

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Google Suites
- data entry
- customer service
- communication
- prioritization
- multitasking

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Inb-Outbound-Que-Assoc_R1097663?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)