# Service Owner

**Company**: GlaxoSmithKline (GSK)
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Service-Owner---Cloud-Edge_449101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5672d160-8e1

## Description

We are looking for a Service Owner to define, monitor, and govern operational service standards, service management practices, and quality expectations for a defined Technology platform or capability area. The role ensures GSK retains clear ownership of service outcomes across a largely outsourced and multisourced ecosystem.

**Key Responsibilities:**

- Set and govern service delivery and operations standards

- Assure operational performance across a multisourced ecosystem

- Drive service automation and operational productivity

**Requirements:**

- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline

- Significant experience in technology service ownership, service delivery management, platform operations, service governance, or operational assurance within a complex global organization

- Experience working in outsourced or multisourced technology environments, governing partner delivery against standards, controls, and measurable service outcomes

**Preferred Skills:**

- Service ownership and operational governance

- Multisourced delivery assurance

- Cloud and infrastructure service ownership

- ITIL 4 / SIAM fluency and full service lifecycle management

- Service performance analytics

- Automation-first operations and responsible AI

- Influence and judgement in a regulated environment

## Skills

### Required
- Artificial Intelligence (AI)
- Capacity Planning
- Cloud Based Services
- Compliance Governance
- Configuration Management (CM)
- Database Management
- Disaster Recovery (DR)
- Endpoint Management
- Financial Operations
- Identity Access Management (IAM)
- Incident Management
- Infrastructure Capacity Planning
- Mobile Communications Technology
- Network Configurations
- Network Troubleshooting
- Operations Analysis
- Performance Tuning
- Service Level Agreement (SLA)
- ServiceNow Performance Analytics
- Service Ownership
- Supplier Assurance
- System Monitors
- Vulnerability Management

### Nice to have
- Service ownership and operational governance
- Multisourced delivery assurance
- Cloud and infrastructure service ownership
- ITIL 4 / SIAM fluency and full service lifecycle management
- Service performance analytics
- Automation-first operations and responsible AI
- Influence and judgement in a regulated environment

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Service-Owner---Cloud-Edge_449101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)