# New Neighbor Success Manager

**Company**: Flow
**Location**: Miami
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jobs.lever.co/flowlife/57341687-26d0-49d6-93fb-a81afa6285a5
**Canonical**: https://yubhub.co/jobs/job_565cf355-33f

## Description

About the Role

The New Neighbor Success Manager will lead and scale the Neighbor Success Team at one Flow community, ensuring every prospective and new resident receives a world-class, consistent, and deeply personalized experience from first interaction through move-in and early residency.

This role blends high-volume leasing production with daily team leadership: setting the focus for the day, coaching tours and closes, enforcing pipeline discipline, and driving pace-to-goal performance. You will protect the Flow standard , clear, warm, high-touch communication and a consistent move-in experience , while ensuring the team operates with urgency and accountability.

Schedule: This is an on-site leadership role that requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.

Responsibilities

* Lead daily huddles to align on priorities, pace, coverage, and the plan for the day, ensuring the team is clear on goals and execution.
* Own floor leadership during peak hours: manage walk-ins, protect tour coverage, remove blockers in real time.
* Build a consistent daily rhythm: pipeline reviews, follow-up audits, tour debriefs, and end-of-day recap.
* Own weekly and monthly leasing targets for the property (leases signed, occupancy pacing, and revenue/price discipline as directed).
* Lease alongside the team; expected to close a meaningful share of leases while leading execution.
* Coach consultative selling: discovery, objection handling, urgency, and closing , every strong conversation ends with a clear next step.
* Maintain strong CRM hygiene with accurate stages, notes, tasks, and follow-up timing, operating with a “no lead left behind” standard.
* Manage the funnel end-to-end (lead → tour → app → approval → signature) and drive rapid corrective action when conversion slips.
* Use data and CRM insights to forecast pace, diagnose constraints, and improve productivity and conversion outcomes.
* Provide weekly reporting to leadership: pace-to-goal, funnel health, wins, risks, and a clear action plan.
* Develop broker, relocation, and employer relationships to generate incremental demand (not purely reactive leasing).
* Support local outreach/events that reliably convert into tours and applications.
* Partner cross-functionally with leasing and property operations to ensure unit readiness, seamless move-ins, and timely resolution of leasing-related escalations.
* Escalate constraints early (inventory gaps, pricing friction, process breakdowns) with proposed solutions and owners.
* Deliver a consistent, high-touch prospect-to-move-in experience aligned with Flow’s voice and service standards.
* Set the standard for communication quality, responsiveness, professionalism, and follow-through across the onsite team.

Ideal Background

* 5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions; multifamily/resident experience strongly preferred.
* Exceptional communication, presentation, and interpersonal skills.
* Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows.
* Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs.
* Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline.
* High presence and floor leadership; calm under pressure; solutions-first.
* Flexible schedule required, including weekends and occasional evenings as business demands.
* High-ownership mentality: first in, last out when needed, stays in it until the job is done.

Benefits

* Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
* Paid time off and 13 paid holidays
* 401(k) retirement plan
* Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
* Access to HSA-compatible plans
* Pre-tax commuter benefits
* Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

## Skills

### Required
- CRM
- Analytics
- Automation tools
- Operational workflows
- Consultative sales
- Customer success
- Hospitality management
- Real estate operations