# Director of Data and Analytics, Self Service Cloud

**Company**: Elastic
**Location**: United States
**Experience**: executive
**Job type**: full-time
**Salary**: $169,700-$268,400 USD
**Category**: Data Science
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/elastic/jobs/8372380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-of-data-and-analytics-self-service-cloud-563e3fd6-984/

## Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

We're looking for a Director of Data and Analytics to own data and analytics for Elastic Cloud's self-service business, spanning Product, Growth Marketing, Web, and Documentation.

## Responsibilities

### Business Insights & Executive Reporting

- Deliver accurate and timely business and operational insights to executive leadership, covering funnel performance, revenue, and initiative impact

- Own the reporting cadence for the self-service business - weekly operating reviews, monthly business reviews, and quarterly planning

- Help business teams answer ad hoc analytics questions through building dashboards and through building self-serve reporting via trusted AI-powered chat responses

### Single View of the Customer Journey

- Build a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product

- Solve identity resolution across anonymous and known users so the funnel can be measured end to end, from first touch to paying customer

- Partner with Growth Marketing on attribution and channel measurement, and with Product on activation and conversion analytics

### Data Engineering & Platform

- Build robust data pipelines, data transformations, a well-modeled data warehouse, and BI reporting the business can rely on

- Set the technical architecture and tooling standards for ingestion, orchestration, transformation, and visualization

- Ensure data quality, freshness, and reliability with monitoring, testing, and clear SLAs

### Data Management & Governance

- Own data management and governance for the self-service business, acting as the steward of core data definitions and golden queries

- Establish a single source of truth for core metrics

- Set instrumentation and tracking standards with Product, Web, and Marketing so new data lands clean

### Team Leadership

- Build, scale, and lead a small distributed team of Analytics Engineers, Data and Business Analysts

- Coach and develop the team, and set a high bar for craft, rigor, and speed

- Prioritize the team against the highest-impact business questions

### Cross-Functional Collaboration

- Work with Product, Growth Marketing, Web, and Documentation teams to define metrics, instrument experiences, and answer their operational questions

- Partner with Elastic's central Data and IT teams on shared infrastructure, data sources, and standards

- Act as a thought partner to the GM and functional leads on what the data says and what to do about it

## Requirements

- 10+ years of data and analytics experience at B2B enterprise SaaS companies, with 3+ years building and leading teams of data engineers and analysts

- Direct experience supporting a product-led growth (PLG) motion alongside an enterprise sales motion

- Hands-on depth across the modern data stack: SQL, pipeline orchestration, transformation frameworks, cloud data warehouses, and BI tools

- Experience with product and web analytics tools and marketing attribution

- Proven track record building a single view of the customer across marketing, web, and product data, including identity resolution

- Experience establishing data governance: metric definitions, golden queries, instrumentation standards, and data quality practices

- Strong business sense: able to translate executive questions into analysis, and analysis into decisions

- Excellent written and verbal communication skills, from executive presentations to technical detail

- Bias for action and comfort with ambiguity, energized by building systems that don't exist yet

## Benefits

- Competitive pay based on the work you do here and not your previous salary

- Health coverage for you and your family in many locations

- Ability to craft your calendar with flexible locations and schedules for many roles

- Generous number of vacation days each year

- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

- Up to 40 hours each year to use toward volunteer projects you love

- Embracing parenthood with minimum of 16 weeks of parental leave

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- SQL
- pipeline orchestration
- transformation frameworks
- cloud data warehouses
- BI tools
- product and web analytics tools
- marketing attribution

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/elastic/jobs/8372380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)