# Senior Manager, Design for Service **Company**: Ford Motor Company **Location**: Allen Park, MI **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Automotive **Wikidata**: https://www.wikidata.org/wiki/Q44294 **Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72764?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_561daa0d-870 ## Description Ford Customer Service Division (FCSD) Design for Service (DFS) drives physical serviceability and diagnostic capability into Ford's vehicle architecture, software, and packaging. We establish the functional physical and digital baselines that service operations depend on. You will lead the Program Management, Commodity Program Management, Process, and Serviceability (CAD/DPA) teams – the primary FCSD interface to Product Development (PD). ## Responsibilities ### Shift Service Influence Upstream - Collaborate with Advanced Engineering, Features, and Flexible Vehicle Architecture as the Voice of the Customer, Dealer, and Technician. - Engage at the advanced engineering and platform architecture phases to optimise serviceability before physical dimensions are locked. - Introduce and maintain serviceability requirements, ensuring each is met or has an approved deviation. - Deliver warranty cost objectives through serviceability improvements. ### Lead Design for Diagnostics - Expand the team's expertise from physical repair metrics into electrical, software, and systems architecture. - Define diagnostic data requirements upfront with PD software engineers and suppliers. - Partner with PD and enterprise teams on diagnostic tooling, service features, and data readiness. ### Program Launch Support - Track launch deliverables: tools, diagnostics readiness, service information, workshop manual, owner's manual, major service issues, and service parts release. - Support service parts availability for launch and develop launch plans for major programs. - Deliver Common, Efficient Global Processes. - Define service strategies for new technologies; support dealer service strategy. - Drive DFS process alignment with the PD development system (GPDS) and best practices, with global commonality. ### Culture/Our Truths - Role model Ford behaviours and develop the team to achieve success in Excellence, Focus, and Collaboration. - Promote work-life balance tools. - Utilise empowerment, coaching, and counselling with actional feedback, team building, and process improvements to create a work atmosphere that develops employees to their fullest potential. - Demonstrate global leadership, ensuring roles and responsibilities are defined and agreed upon, and Global Design for Service processes are followed. ## Qualifications - Bachelor's degree in an engineering or technical field preferred. - Proven ability to apply strong technical understanding of mechanical systems and components, including assembly and disassembly. - Demonstrate working knowledge of vehicle electrical, software, and systems architectures, as well as diagnostics. - Familiarity with Dealer Operations. - Lead through influence, building alignment, and driving collaboration across functions and throughout the enterprise. - Use customer insights, operational data, and other evidence to shape strategic decisions, establish priorities, and secure stakeholder commitments. - Translate organisational objectives into clear direction, actionable plans, and measurable outcomes. - Independently assess emerging needs, anticipate challenges, and identify opportunities to advance business priorities. - Lead organisational change while strengthening team capabilities and supporting the development of colleagues. - Communicate complex technical and business topics clearly and effectively to audiences at all levels. - Build trust and credibility through strong interpersonal skills, sound judgment, and a consistently professional approach. - Foster an environment where skilled, motivated people collaborate, contribute their expertise, and achieve shared results. - Collaborate effectively with teams and stakeholders across global regions. ## Benefits - Immediate medical, dental, vision, and prescription drug coverage. - Paid parental leave, new parent ramp-up programs, subsidised back-up child care, and more. - Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members, and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - Generous vacation time, sick/personal time, and paid holidays. ## Skills ### Required - mechanical systems - vehicle electrical systems - software and systems architectures - diagnostics - Dealer Operations - leadership - collaboration - strategic decision-making ### Nice to have - Master's Degree - Familiarity and experience with Dealer Operations - Knowledge of Product Development processes - Experience in leading a larger team (10+) --- Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72764?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)