# Front Desk Agent

**Company**: Flow
**Location**: San Jose, CA
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: USD 22-22 per-hour-wage
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jobs.lever.co/flowlife/f3f4f69e-0cc8-422d-a573-2878eff21a62?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5616780a-4d6

## Description

We are seeking a Front Desk Agent to join our team at Flow in San Jose, CA. The successful candidate will play a vital role in creating a positive and welcoming environment for both residents and visitors.

Responsibilities:

- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests

- Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information

- Accurately respond to guest requests, making recommendations based on local knowledge and property practices

- Resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/services

- Partner with the Leasing Team in assisting with coordinating move-ins, move-outs and assist with lease renewal activities as needed

- Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities

- Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor

- Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours

- Handle check-out, cash management, and adheres to cashiering and credit policies

- Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors

- Organize and maintain documents and various reports

- Stay up to date with local attractions and amenities

- Use various software programs to input special requests and arrangements accurately

- Collaborate with the community engagement team to assist with executing marketing initiatives for building events and company programs

Ideal Background:

- High school diploma or equivalent; college or relevant experience is a plus

- Residential Services or Hospitality experience in a luxury environment preferred

- Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred

- Computer literacy with the ability to use a variety of software

- Strong attention to detail, problem-solving skills, organizational abilities, and attention to detail

- Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

## Skills

### Required
- Hospitality
- Communication
- Time Management
- Problem-Solving
- Computer Literacy

### Nice to have
- Spanish Language
- Residential Services
- Luxury Environment Experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/flowlife/f3f4f69e-0cc8-422d-a573-2878eff21a62?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)