# (fluent French & English) Technical SaaS Support Specialist (remote)

**Company**: SupportYourApp
**Location**: Calabarzon
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/1AAAD4D02B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_559b8563-017

## Description

We are seeking a Technical SaaS Support Specialist to join our team remotely. As a Technical Support Consultant, you will deliver outstanding technical support via emails and outgoing calls, respond, troubleshoot, and escalate support requests, and maintain regular communication with customers.

Responsibilities:

- Deliver outstanding technical support via emails and outgoing calls;

- Respond, troubleshoot, and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls;

- Maintain regular communication with customers and provide timely updates on open issues and resolutions;

- Identify, reproduce, and report bugs clearly to Product and Development teams;

- Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience;

- Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction;

- Accurately document all customer interactions in the CRM system;

- Stay up to date with platform updates, new policies, and industry trends.

Requirements:

- Excellent French and English skills (C1 for both spoken and written);

- At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions;

- Strong Excel skills, including VLOOKUP, reporting, and data analysis;

- Excellent problem-solving abilities with a customer-first mindset;

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;

- High attention to detail and accuracy in managing customer information;

- Experience with CRM systems;

- Commitment to delivering high-quality customer service and meeting performance targets;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits and Perks:

- Flexible schedule;

- Inclusive international environment;

- Compensation in USD;

- Good bonuses for referring friends;

- Paid intensive training and probation;

- Work-life balance;

- Responsive management interested in your growth and long-lasting cooperation;

- Greenhouse conditions for self-development.

## Skills

### Required
- French
- English
- Excel
- CRM systems
- problem-solving

### Nice to have
- Zendesk
- analytical mindset

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/1AAAD4D02B?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)