# Sales Support Specialist Manager

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7818804
**Canonical**: https://yubhub.co/jobs/job_55903de7-181

## Description

Join the team as Twilio's next Manager, Sales Support Specialists (Americas).

This position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization.

You will lead a newly unified pillar of sales support specialists across NAMER and LATAM. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies.

Responsibilities:

Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.

Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.

Analyse team utilisation and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.

Optimise SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high-priority deals.

Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications:

- 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.

- 2+ years of direct people management experience with a focus on coaching and professional development.

- Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.

- Strong analytical skills with the ability to track team capacity, SLAs, and utilisation rates.

Desired:

- Experience managing remote or distributed teams across both North America and Latin America.

- Proficiency in Spanish or Portuguese is a plus but not required.

- Direct Sales experience as an Account Executive, or equivalent.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation:

- Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Minnesota or Vermont: $116,960.00 - $146,200.00

- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $123,760.00 - $154,700.00

- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $137,520.00 - $171,900.00

This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 5th, but may change based on business needs.

## Skills

### Required
- Salesforce
- CPQ
- Configure
- Price
- Quote
- Deal desk mechanics
- Sales operations
- Revenue operations
- High-growth SaaS environment

### Nice to have
- Spanish
- Portuguese
- Direct sales experience
- Account executive