# Business Analyst Intern **Company**: HP **Location**: Sant Cugat del Valles, Barcelona **Work arrangement**: onsite **Experience**: entry **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Business-Analyst-Intern_UNI4447-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_558279dd-431 ## Description We are looking for a Business Analyst Intern to support the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities. The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function. **Key Responsibilities** - Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up management - Assist in maintaining operational trackers, governance records, reporting packs, and service performance documentation - Collect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicators - Prepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviews - Support root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attention - Help document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharing - Apply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activities - Support the identification of automation or simplification opportunities within customer service reporting and administrative workflows - Work with internal stakeholders to gather information, validate data, and support customer service improvement initiatives - Contribute to special projects linked to service governance, operational excellence, and business process improvement **Capabilities and Skills** - Strong interest in business analysis, customer service operations, and process improvement - Good administrative discipline and attention to detail - Analytical mindset with the ability to interpret data and identify practical insights - Interest in AI capabilities and digital tools that improve productivity and decision-making - Good written and verbal communication skills - Ability to manage multiple tasks in a structured and organised way - Working knowledge of Microsoft Excel, PowerPoint, and other business productivity tools - Willingness to learn, adapt quickly, and contribute in a team-based environment **Benefits** - Paid internship within a global, technology-driven company - Join an international work environment with opportunities for learning, professional development, and networking across teams - Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements - Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns - Dedicated mentor throughout your internship - Opportunity to join the HP Graduate Program following the placement - Lunch at reduced prices at our on-site canteen - Access to our on-site sports center, including gym facilities, squash, tennis, and basketball courts, and 25+ organised sports and wellness activities - Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early-career professionals - On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare - Free printing access and hands-on workshops using the latest HP technologies - Easy commuting, with free parking available or excellent access via nearby train services - Access to Women Network initiatives, including networking events, STEM promotion, business acumen talks, work-life balance sessions, and future-skills development ## Skills ### Required - Microsoft Excel - PowerPoint - data analysis - AI tools - business administration ### Nice to have - reporting - customer operations --- Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Business-Analyst-Intern_UNI4447-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)