# Customer Service Advisor

**Company**: Barclays
**Location**: Sunderland
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/Customer-Service-Advisor_JR-0000105231-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_55802b6e-e09

## Description

We are seeking a Customer Service Advisor to join our team at Barclaycard Payments Merchant Services. As a Customer Service Advisor, you will address customer questions, concerns, or requests while maintaining customer service expectations.

Responsibilities:

- Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.

- Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.

- Manage and maintain customer records and documentation to ensure accuracy.

- Participate in training and development initiatives to improve customer skills, knowledge, and services.

- Identify industry trends and developments related to customer service to implement best practice in customer care.

- Execute escalation requests to the relevant team or senior management as required in a timely manner.

- Execute customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations:

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.

- Likely to have responsibility for specific processes within a team.

- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

Requirements:

- Experience in customer service (internal or external).

- Ability to manage a high volume of customer queries without compromising quality.

- Excellent communication skills, both written and verbal, with the ability to tailor your message.

- Solid PC skills, including proficiency in Microsoft Office.

Benefits:

- A structured development path that includes complaints handling training and more specialist skill sets.

- Ongoing support and hands-on training.

- Hybrid role based in Sunderland.

This is a full-time role with a training duration of 7 weeks, Monday-Friday 9am-5pm.

## Skills

### Required
- customer service
- communication skills
- Microsoft Office

### Nice to have
- time management
- teamwork
- problem-solving

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/Customer-Service-Advisor_JR-0000105231-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)