# Business Technology Operations Support Specialist

**Company**: Samsara
**Location**: San Francisco, CA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $42,840-$72,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8337673?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5577d539-1b3

## Description

We are seeking a Business Technology Operations Support Specialist to join our IT team in San Francisco. As a member of the IT Helpdesk team, you will be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online and connected and to do their best work.

Responsibilities:

- Help the Samsara team at our San Francisco headquarters and online to resolve their tech problems.

- Manage a ticket queue and seek opportunities to improve how we work.

- Complete new hire onboarding, including ordering and provisioning laptops and client peripherals and managing system access.

- Support hardware recovery and asset management.

- Manage office endpoints like printers, laptops, conferencing room equipment, and more.

- Manage employee access to Samsara’s cloud infrastructure.

- Work closely with IT Specialists to deliver infrastructure projects and upgrades.

- Document IT policies and procedures.

- Partner with adjacent tiers and teams for escalations and process enhancements.

- Drive core operations that keep the company secure and productive.

- Deploy and manage systems that foster collaboration and productivity at scale.

- Plan and integrate the tools and services which run our workplaces.

- Champion, role model, and embed Samsara’s cultural principles.

Requirements:

- A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.

- Minimum of 2 years of help desk or technical support experience.

- Minimum of 1 year of experience working onsite supporting employees in an IT environment.

- Basic networking experience.

- Strong spoken and written communication skills.

- 8:00 a.m.–5:00 p.m. Monday–Friday (Pacific Time) availability and occasional off-hours support for urgent technical issues or special events.

Preferred qualifications:

- Knowledge of Apple products (MacBooks, iPhones, etc.).

- Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).

- Experience with a ticketing system (Zendesk, ServiceNow, etc).

- A passion for learning and doing new things in a fast-paced environment.

- An affinity for working with all things electronic.

Compensation:

- Annual Base Salary: $42,840-$72,000 USD

## Skills

### Required
- Computer Science
- Information Systems
- STEM
- Basic networking
- Strong communication

### Nice to have
- Apple products
- Enterprise SaaS
- Ticketing system
- Learning and adaptability
- Electronics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8337673?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)