# ThousandEyes Technical Account Manager

**Company**: Cisco
**Location**: Mexico City
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Technical-Account-Manager---ThousandEyes_2024427?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5570ee01-bb4

## Description

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network.

As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption.

**Your Impact** You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities.

**Minimum Qualifications**

- Bachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related, or PhD with 1+ years of related experience.

- Experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.

- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.

- Experience administering Linux systems, including reading system logs and checking network connectivity.

- Experience with application and network performance analysis solutions.

**Preferred Qualifications**

- Ability to communicate data-supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.

- Cisco CCNA or DevNet, or Cloud (AWS) certification.

- Experience with Cloud/SaaS software products.

- Experience with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox.

- Experience administering containers with Docker or Kubernetes.

- Experience troubleshooting authentication, permissions, or single sign-on in software services.

- Experience using Python or JavaScript to collect or analyze technical data or automate checks.

- Experience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results.

## Skills

### Required
- HTTP
- DNS
- TCP/IP
- BGP
- Linux
- application and network performance analysis

### Nice to have
- Python
- JavaScript
- Docker
- Kubernetes
- AWS
- Cisco CCNA
- DevNet
- Cloud/SaaS software products
- virtualization platforms
- AI tools

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Technical-Account-Manager---ThousandEyes_2024427?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)