# Support Specialist - Platform

**Company**: Vista
**Location**: Auckland, Auckland
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: Full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q88800925

**Apply**: https://apply.workable.com/j/702A5F1C89?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_555bae8a-9e0

## Description

Platform Support Specialists are responsible for providing 24/7/365 pro-active technical support and incident management services for Vista's Cloud, SaaS, and managed service clients globally.

Responsibilities:

- Work with proactive platform monitoring technology to identify and address incidents

- Lead by example and assist with mentoring/training new staff

- Respond to and resolve incidents logged for Cloud/SaaS/Managed Services

- Collaborate with Vista teams globally to resolve incidents

- Read and understand program code to assist with problem-solving

- Use SQL Server and SQL statements to assist with problem-solving

- Utilise Azure and monitoring tools to assist with problem-solving

- Read and interpret error logs

- Record all details of support calls into Vista's issues system

- Be available on rotation with a cell phone for urgent after-hours support issues

- Travel domestically or internationally

Platform:

- Continuously build expertise in the platform and product and act as a subject matter expert for those product areas within Services

- Provide escalated access/support/modifications/config for the platform that aren't in the user interface or in tooling

- Become proficient in the use of tools for platform monitoring

- Work on platform monitoring technology and alerting to grow the maturity of the system

- Perform technical configuration to support client requests or project work

- Contribute to support documentation, articles, playbooks, etc.

Benefits:

- Hybrid working (home and office-based split, requiring regular weekly attendance in the Auckland office)

- Medical and Life insurance

- Volunteer day, enhanced paid parental leave, and wellness benefits

- Strong mentoring and career development focus

- Fun team events, including the Vista Innovation Cup

## Skills

### Required
- SQL Server
- Azure
- Cloud
- SaaS
- VMS
- networking

### Nice to have
- Microsoft AZ900
- AZ104
- undergraduate degree in IT

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/702A5F1C89?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)