# Customer Assistant

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Ferndown, Dorset
**Work arrangement**: onsite
**Job type**: part-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096152?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-assistant-55531758-878/

## Description

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Ferndown, Dorset. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting colleagues, and maintaining a clean and tidy store environment.

**Job Responsibilities:**

- Provide thoughtful, friendly, and helpful service to customers

- Assist customers with queries and resolve issues promptly

- Maintain a clean and tidy store environment, including shelves and stock areas

- Support colleagues and work collaboratively as a team

- Use digital tools to enhance customer experience and perform tasks efficiently

- Develop knowledge of products, services, and promotions to make helpful recommendations to customers

**Requirements:**

- Friendly and welcoming demeanor with a genuine enthusiasm for helping customers

- Ability to thrive in a fast-paced, physical, and high-energy environment

- Committed team player with flexibility and willingness to work across the store

- Open to learning, developing, and trying new things to improve customer service

- Confident in using new digital tools and technology

**Benefits:**

- Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday

- Holiday entitlement based on hours worked

- Enhanced Family Leave policies, including maternity, paternity, and adoption support

- Pension and life cover, with matching contributions and up to 6x life cover

- Sainsbury's share schemes allowing purchase of shares at discounted prices

- Other retail savings, including discounts on eating out, holidays, and at other retailers

- Physical wellbeing programs, such as cycle to work and bike rental schemes, reduced price gym access, and health/dental cash plans

- Mental wellbeing support, including 24/7 access to Employee Assistance Programme and online wellbeing platform

- Financial support options, including interest-free season ticket loans, pay advance, affordable loans, and savings directly from pay

**Contract Details:**

- Part-time position with 14 contract hours per week

- Fixed-term assignment until 01/02/2027

- Availability required on Tuesdays (02:00-12:00), Fridays (11:00-17:30), and Saturdays (11:00-17:30)

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## Skills

### Required
- customer service
- teamwork
- digital literacy
- physical stamina

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