# Life Sciences Program Executive

**Company**: Salesforce
**Location**: London
**Experience**: executive
**Job type**: full-time
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Life-Sciences-Program-Manager-Program-Executive_JR362737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5542555e-e38

## Description

Salesforce is seeking a Life Sciences Program Executive to lead complex and strategic Life Sciences customer engagements, overseeing multi-workstream transformations and enterprise implementations.

Responsibilities:

- Leverage AI tooling and workflow automation to optimize program delivery, reduce manual overhead, and drive efficiency for project teams.

- Define program strategy, governance, and management approach, ensuring alignment with executive stakeholders on key objectives and business outcomes.

- Serve as primary executive-facing delivery contact, owning communications regarding performance, expectations, and issue resolution up to CxO level.

- Foster and elevate high-performing cross-functional Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts.

- Oversee end-to-end service delivery, maintaining accountability for program financials, including budget governance, bid-versus-delivered margins, and contract commitments.

- Drive adoption of AI and transformational capabilities by aligning IT strategy and processes with measurable customer outcomes.

- Proactively anticipate, mitigate, and manage project risks, providing actionable recommendations and strategic guidance to leadership.

- Identify new opportunities and expand business relationships in partnership with Sales, Customer Success, and Product teams to deliver mutual value.

Required Qualifications:

- 12+ years of professional services or consulting delivery experience, with direct accountability for program execution, scope, financials, and risk management.

- 5+ years of Life Sciences industry experience (e.g., pharma, biotech, medtech) with ability to engage credibly at executive level on commercial, regulatory, and operational priorities.

- 5+ years of experience leading large, cross-functional delivery teams and third-party system integrators globally without positional authority.

- Demonstrated experience leading large-scale, complex programs ($10M+) with track record of achieving measurable business outcomes.

- Proven experience managing program financials at engagement level, including forecasting, revenue control, and earned value analysis.

- End-to-end knowledge of system development and implementation within regulated Life Sciences environments.

- Experience utilizing AI productivity tools, automation, or intelligent workflows within program delivery context.

- Strong executive presence and communication skills, with ability to navigate complex conversations regarding budget, timelines, and outcomes across technical and commercial audiences.

- Ability to independently manage client engagements as individual contributor.

- Bachelor’s degree or equivalent practical experience.

Preferred Qualifications:

- Hands-on experience delivering enterprise-level AI platform implementations and advising Life Sciences customers on digital transformation.

- Deep knowledge of Life Sciences commercial operations, including field engagement, MSL workflows, territory management, and compliance controls.

- Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for pharmaceutical and biotechnology sectors.

- PMP, PgMP, SAFe certification, or equivalent program management discipline applied at scale.

- Experience operating in outcomes-based or fixed-fee delivery models.

- Strong negotiation and conflict resolution skills, including change order management and scope alignment.

- Willingness to obtain Salesforce platform certifications (e.g., Admin, Sales Cloud, Service Cloud, Life Sciences Cloud) post-hire through global education reimbursement program.

Additional Information:

- Ability to travel approximately 25%, depending on customer and project needs.

## Skills

### Required
- AI tooling
- workflow automation
- program delivery
- Life Sciences industry experience
- IT or management consulting delivery experience
- executive presence
- communication skills
- program financials management
- system development and implementation
- AI productivity tools
- automation
- intelligent workflows

### Nice to have
- enterprise-level AI platform implementations
- Life Sciences commercial operations
- MSL workflows
- territory management
- compliance controls
- Life Sciences Cloud
- CRM platforms
- PMP
- PgMP
- SAFe certification
- outcomes-based delivery models
- fixed-fee delivery models
- negotiation and conflict resolution skills

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Life-Sciences-Program-Manager-Program-Executive_JR362737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)