# Customer Success Manager I

**Company**: Everlaw
**Location**: New York, New York
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $116,000 - $148,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/everlaw/jobs/4726322006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5527b847-e32

## Description

You’ll partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth.

In this role, you'll act as a strategic advisor and change management partner, helping legal teams transform their workflows and leverage Everlaw's platform, including generative AI capabilities, to achieve meaningful business outcomes on their most critical matters.

**Responsibilities**

- Own retention and growth across your book of business, driving renewals and identifying opportunities to expand usage

- Build multi-threaded relationships across law firm stakeholders

- Conduct regular check-in calls, strategic success reviews, and product demonstrations centered on usage data, business impact, and strategic alignment

- Teach customers how to use platform features and workflows effectively

- Proactively identify retention risks, solve complex workflow challenges, and partner closely with Sales, User Education, Product, and Support to deliver a seamless customer experience

- Share customer feedback, document best practices, and contribute to the continuous improvement of the Customer Success team

**Requirements**

- At least 4 years of customer success experience managing a large book of mid-market and enterprise accounts within SaaS or consumption-based technology companies

- Act as a strategic advisor and change management partner, using workflow expertise and data-driven account plans to influence customer behavior and drive adoption

- Navigate complex client organizations effectively, building credibility, trust, and strong executive presence with senior leadership

- Manage competing priorities proactively and possess exceptional written, verbal, and presentation communication skills

- Authorized to work in the United States

**Nice to Have**

- Experience in legal tech, litigation software consulting, or related legal industry workflows

- Experience working with AI tools

**Total Rewards & Benefits**

- Annual base salary: $116,000 - $148,000

- Total On-Target Earnings (OTE): $145,000 - $185,000

- Comprehensive medical, dental, and vision coverage

- Flexible Spending Accounts for health and dependent care expenses

- Membership to Modern Health to support mental health and wellness

- Paid parental leave

- Company-sponsored life and disability insurance

- Competitive equity grants

- 401(k) plan with company matching of up to 4% of eligible annual compensation

- 17 paid vacation days, 11 federal holidays, and paid sick leave

- Four "Everlawlidays" per year

- Annual allocation for learning & development and relevant professional membership dues

- Hybrid work with regular work-from-home days and flexibility for life's logistics

- Monthly home internet reimbursement, plus a stipend for your desk setup

- Catered lunch each workday, plus snacks and company-wide events in our offices

## Skills

### Required
- customer success
- strategic advising
- change management
- workflow expertise
- data analysis
- communication skills

### Nice to have
- legal tech
- litigation software consulting
- AI tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/everlaw/jobs/4726322006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)