# Field Service Engineer

**Company**: HP
**Location**: All Cities, South Carolina
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25 to $38 USD per hour
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-South-Carolina-United-States-of-America/Field-Service-Engineer_3169536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_550e40da-066

## Description

HP is seeking an experienced Field Service Technician specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area.

This is more than a traditional technical service position. As the onsite face of HP, you will play a critical role in supporting the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience.

**Key Responsibilities**

- Serve as the dedicated onsite HP technical resource, developing a strong understanding of the customer’s production environment, operational requirements, and priorities.

- Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.

- Provide onsite break-fix, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.

- Maintain clear, timely, and consistent communication with the customer throughout service activities and technical escalations.

- Demonstrate a strong sense of personal ownership and accountability for both the technical issue and the overall customer experience.

**What Success Looks Like**

- The customer views you as a trusted, dependable, and knowledgeable HP partner.

- Production-impacting issues receive immediate attention, strong ownership, and clear communication.

- Customer commitments are clearly communicated and consistently followed through.

**Education & Experience**

- High School Diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.

- Typically 6–8 years of related technical service experience.

- Experience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments is preferred.

**Preferred Technical Experience**

- Experience servicing or operating HP Indigo Digital Printing Presses.

- Strong background in electrical, electronics, electromechanical, automation, or industrial equipment.

- Experience diagnosing complex production equipment in time-sensitive environments.

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

## Skills

### Required
- HP Indigo Digital Printing Technology
- Electrical and Electromechanical Systems
- Electronics
- Automation
- Chemistry
- Commissioning
- Preventive Maintenance
- Technical Diagnostics and Troubleshooting
- Test Equipment and Hand Tools
- Operating Systems
- Customer Relationship Management
- Customer Support
- Field Service Management
- Technical Services
- Technical Support
- Technical Training
- Process Improvement
- Key Performance Indicators (KPIs)
- Environmental Health & Safety
- Safety Standards

### Nice to have
- Experience servicing or operating HP Indigo Digital Printing Presses
- Strong background in electrical, electronics, electromechanical, automation, or industrial equipment
- Experience diagnosing complex production equipment in time-sensitive environments
- Experience with preventive maintenance and proactive equipment monitoring

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-South-Carolina-United-States-of-America/Field-Service-Engineer_3169536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)