# Renewals Specialist **Company**: NetDocuments **Location**: Remote - US **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $70,000 - $80,000 + 20% variable **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/netdocuments/jobs/5441435008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_54caaafe-8ce ## Description NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. Your opportunity for impact: - Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals - Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas - Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives - Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads - Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success - Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers - Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities Key skills and competencies: - High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts - Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department - Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis - Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department - Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle Required Education and Experience: - Bachelor’s degree in business, marketing, or related field. This is not required but preferred. - At least 8 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service - At least 5 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus - Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures What You'll Love: - 90% of healthcare premiums company covered - HSA company contribution - 401K match at 4% with no vesting period - Potential for twice a year merit increases - Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays - Authenticity and accountability from leadership - Connection, access, and mentorship from exceptional leaders - Growing company with opportunities for advancement Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 + 20% variable ## Skills ### Required - Salesforce.com - MS Excel - B2B customer SaaS software contracts - multi-tasking - problem-solving - written and verbal communication ### Nice to have - Gainsight --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/netdocuments/jobs/5441435008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)