# Content Operations Specialist – HMDBLRICW Team (ICW Group)

**Company**: London Stock Exchange Group (LSEG)
**Location**: IND-BLR-Divyasree Technopolis
**Experience**: senior
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Content-Operations-Specialist_R0118841-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

The Content Operations Specialist will be part of the HMDBLRICW Indices Team within the ICW Group and will play a critical role in handling and maintaining index data across internal and external platforms.

**Index Data Management**

- Handle index data across internal and external systems, ensuring accuracy, timeliness, and consistency.

- Facilitate problem-solving on data and product-related issues, including database infrastructure challenges, and maintain robust operational procedures.

- Coordinates and reviews the work of Analysts, helping to train and develop them.

- Track and analyse all index vendor notifications and methodological or data changes.

- Perform impact analysis on products and coordinate with multi-functional teams to implement required content updates.

- Provide subject-matter expertise and innovative ideas to develop new ways of working, including automation of workflows using Power Apps and AI-based tools.

- Ensure workflow processes and operational documentation are current, standardized, and consistently followed.

**Projects and Team Support**

- Handle key initiatives and projects related to index content management and Content Enhancements.

- Provide operational and technical support to the specialist team to ensure smooth delivery.

**Case Management and Quality Improvement**

- Adopt a forward looking approach to understand business challenges, develop tailored solutions and deliver trusted support.

- Conduct trend analysis of client cases to identify root causes and recurring issues.

- Implement measures to reduce future case volume.

- Drive initiatives sought at case reduction and improvement of critical metrics.

**Key Skills and Competencies**

- Solid understanding of index data, financial benchmarks, and market data processes.

- Demonstrable experience with Index Constituents and Weightings data management.

- Hands-on exposure to workflow automation, Power Apps, and AI-enabled tools is highly appreciated.

- Excellent analytical and problem-solving skills with attention to detail.

- Build relationships with and external partners to understand their drivers and negotiate positive outcomes​.

- Ability to balance multiple priorities in a fast-paced, data-driven environment.

**Qualification & Experience**

- Bachelor’s /Master’s degree in Finance, MBA or relevant field. Relevant experience in Index data, index operations, Content Management, or markets domain is helpful.

## Skills

### Required
- index data management
- financial benchmarks
- market data processes
- Index Constituents and Weightings data management
- workflow automation
- Power Apps
- AI-enabled tools

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