# Head of Operational Compliance **Company**: Howden **Location**: Dublin **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Insurance **Industry**: Insurance **Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Dublin--City-Centre/Head-of-Operational-Compliance---Howden-Ireland_R0020032-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_54bebdff-04e ## Description Howden Ireland is seeking a Head of Operational Compliance to lead the development and oversight of risk and control frameworks, third-party and outsourcing governance, business continuity planning, and digital operational resilience. The successful candidate will play a critical leadership role in ensuring Howden Ireland maintains a robust and effective first-line compliance, operational risk, business continuity and resilience framework. Key Responsibilities: - Lead the first line delivery of compliance, conduct, operational risk, business continuity and digital resilience frameworks. - Translate regulatory requirements, including DORA and Operational Resilience, into practical business processes. - Ensure governance, control effectiveness and insight drive proactive risk management and customer outcomes. - Maintain a structured control environment with defined accountability and escalation. - Work with the 2nd line of defense to ensure all risk and control decisions are evidenced and aligned to regulatory expectations. - Identify root causes from MI, incidents, complaints and audit outputs. - Lead first line embedment of DORA across the business. - Ensure mapping of important business services and critical dependencies. - Oversee ICT risk controls, incident management and recovery capability. - Oversee resilience testing and drive remediation. - Manage third-party ICT risk and critical supplier oversight. - Own the Business Continuity framework and ensure it is embedded across all areas. - Ensure plans support recovery within defined impact tolerances. - Define recovery objectives and responsibilities across functions. - Oversee testing of continuity plans and track remediation actions. - Ensure alignment with DORA and operational resilience requirements. - Maintain resilience frameworks linked to important business services. - Embed resilience into governance and decision making. - Coordinate testing and ensure outcomes drive control improvements. - Act as the business owner for all assigned outsourced service providers, ensuring arrangements remain appropriate, effective and aligned to business needs. - Monitor service provider performance against agreed SLAs/KPIs, with documented evidence of review and challenge. - Ensure issues, incidents, or service failures are promptly identified, escalated and remediated. - Maintain accurate and complete records for all outsourcing arrangements, including inputs to the central outsourcing register. - Work with relevant stakeholders to ensure all outsourcing arrangements comply with applicable regulatory requirements. - Develop MI showing risk exposure and control effectiveness. - Shift reporting to forward-looking indicators. - Support decision making in the Risk and Compliance Forum. - Work with the 2nd line of defense to translate regulatory developments into operational requirements. - Embed changes through processes, training and controls. - Act as interface with second line on regulatory delivery. - Lead due diligence across suppliers and partners. - Ensure risk-based third-party assessment and ongoing third-party management. - Oversee ICT third-party risk aligned to DORA. About You: - Strong understanding of operational risk, compliance, outsourcing resilience and continuity. - Ability to lead governance and influence senior stakeholders. - Strong judgement and analytical capability. - Effective stakeholder management and communication. - Experience in the broker or insurance industry. - Experience embedding regulatory frameworks into operations. - Experience with DORA, operational resilience, outsourcing and business continuity. - Experience with MI, audit and assurance processes. - Compliance qualification desirable. - Insurance qualifications desirable. What do we offer in return? - A career that you define. - We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Operational Risk - Compliance - Outsourcing Resilience - Business Continuity - DORA - Operational Resilience ### Nice to have - Compliance qualification - Insurance qualifications --- Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Dublin--City-Centre/Head-of-Operational-Compliance---Howden-Ireland_R0020032-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)