# Premier Service Manager

**Company**: Intl Wealth & Premier Banking
**Location**: Mumbai, Maharashtra
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612542133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_54bb934c-826

## Description

The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network.

You will provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.

Key responsibilities include:

- Acting as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.

- Building extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.

- Proactively identifying opportunities to enhance customer service and process efficiencies.

- Ensuring clients consistently receive professional, premium service that exceeds expectations.

- Maintaining high standards of control and operational practices in line with HSBC's expectations.

- Enhancing customer confidence in HSBC's Global Premier proposition through systematic and regular communication.

- Attaining key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.

- Meeting KPIs for referrals and cross-selling opportunities.

Requirements include:

- A graduate degree.

- Minimum of two to five years of experience in a customer service or banking environment.

- Holistic understanding of branch operations and processes.

- Sound understanding of the company's customer service requirements.

Preferred skills and qualifications:

- Exceptional and updated knowledge of banking products, systems, and processes.

- Well-organized with a professional image and extraordinary business focus.

- Strong customer orientation and ability to provide exemplary service.

- Self-motivated with the drive to overachieve on goals and targets.

- Ability to build close relationships with team members and skillful association with support group colleagues.

Regulatory certifications such as FEDAI, NISM (Demat), and IRDA are preferred or should be obtained/transferred to HSBC within 3 to 6 months of onboarding.

Familiarity with AI-enabled tools is an advantage.

## Skills

### Required
- Exceptional Communication Skills
- Strong Interpersonal Skills
- Highly Organized
- Collaborative Team Player
- Proactive and Efficient

### Nice to have
- FEDAI
- NISM (Demat)
- IRDA
- AI-enabled tools

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612542133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)