# Customer Success Manager

**Company**: Tanium
**Location**: Durham, NC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $88,000 to $134,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8213837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_54b3d8f0-af1

## Description

This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its base of high-value, loyal customers.

You will support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

**Responsibilities**

- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more

- Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion

- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs

- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas

- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer

- Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members

- Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function

- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

**Requirements**

- 5+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model

- Demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers

- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO

- Tanium Certified Operator or Tanium Certified Administrator (nice to have)

**Benefits**

- Annual base salary range: $88,000 to $134,000

- Equity awards

- Medical, dental, and vision plan

- Family planning benefits

- Health savings account

- Flexible spending account

- Transportation savings account

- 401(k) retirement savings plan with company match

- Life, accident, and disability coverage

- Business travel accident insurance

- Employee assistance programs

- Disability insurance

- Other well-being benefits

- 5 days set aside as volunteer time off (VTO)

## Skills

### Required
- Customer Success
- Account Management
- Sales
- Renewals
- Service Management
- Professional Services
- endpoint technology

### Nice to have
- Tanium Certified Operator
- Tanium Certified Administrator

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8213837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)