# Field Service Engineer

**Company**: Ford Motor Company
**Location**: Youngstown, OH
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $86,600-$144,900
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/61886?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_54b36ea2-12a

## Description

As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you'll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.

You'll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:

Routine Dealership Visits & Service Performance

Visit assigned dealerships on a regular (approximately 30-day) cadence. Meet with the General Manager and Dealer Principal to review overall health of the service department, repeat repair trends, fixed right the first time and repeat repair performance, warranty compliance, technical training competencies, and provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.

Technical & Repair Assistance

Provide in-dealership repair assistance for properly escalated technical hotline cases. Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner. Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.

Legal, Customer Relations & Dispute Resolution Support

Support Ford/Lincoln legal counsel, executive liaison, and dispute resolution teams. Perform vehicle inspections and, when needed, complete final repair attempts. Serve as a technical expert in depositions, arbitrations, and trials, representing Ford/Lincoln repair standards and technical position.

Consultative & Process Improvement Initiatives

Beyond repair support, you’ll play a key consultative role with dealership leadership. Help dealerships create and maintain technician training plans that match skill levels and growth goals. Ensure technicians understand their development path and that management actively supports it. Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence. Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles. Identify dealership process gaps that may have contributed to repair challenges. Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results. Partner with service departments to improve repair processes that support appropriate Ford/Lincoln Motor Company warranty expenditures. Help dealerships drive better outcomes in quality, cost, and customer satisfaction. Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment. Promote Ford/Lincoln technician entry, recognition, and retention programs. Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.

## Skills

### Required
- Automotive dealership diagnosis and repair experience
- Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint)
- Valid, unrestricted driver’s license
- Ability to operate manual transmission vehicles

### Nice to have
- Ford and/or Lincoln specific Automotive Repair Technical Training
- Automotive Service Excellence (ASE) certifications
- Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment

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