# Customer Support Specialist

**Company**: Boeing Africa Engineering Consultancy PLC
**Location**: Addis Ababa
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Aerospace & Defence

**Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/ETH---Addis-Ababa-Ethiopia/Customer-Support-Specialist--Customer-Support-Management-_JR2026524394-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_54898a02-d7a

## Description

Boeing Global Services [BGS] is looking for a Customer Support Specialist to be based in Addis Ababa, Ethiopia. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers located in Africa and the Middle East.

Responsibilities:

- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

- Interacts with customers and internal partners through face to face/virtual meetings, phone calls, emails and other media.

- Responsible for customer account health and providing world class customer support.

- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

- Develops, prepares and delivers presentations to customers and internal organizations.

- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

- Uses multiple Boeing systems in a fast-paced environment.

- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

- Responds to customer inquiries and facilitates delivery problem resolution.

- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

- Monitors and shares key performance metrics with customers and internal partners.

- Interfaces with customers and internal Boeing resources.

Basic Qualifications:

- 1+ Year experience in the Aerospace industry

- 1+ Year experience working in a supply chain focused role

- Experience developing presentations for and presenting to executive leadership

- Strong communication and problem-solving skills

- Ability to work and collaborate cross functionally across multiple organizations

- Eager to learn and grow

- Ability for minimal travel domestically and internationally

Preferred Qualifications:

- SAP knowledge

- Engineering / Technical experience

- Account management, customer support experience

## Skills

### Required
- Aerospace industry experience
- Supply chain experience
- Presentation development
- Communication skills
- Problem-solving skills
- Collaboration skills

### Nice to have
- SAP knowledge
- Engineering / Technical experience
- Account management
- Customer support experience

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Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/ETH---Addis-Ababa-Ethiopia/Customer-Support-Specialist--Customer-Support-Management-_JR2026524394-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)