# Senior Technical Change Manager

**Company**: GSK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/Senior-Technical-Change-Manager_449035-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_548035df-ae2

## Description

Change is a leading cause of incidents, so safe, visible and well-governed technical change is critical to protecting GSK's 24x7x365 services.

In this senior role, you will set, monitor and govern the quality and delivery discipline of technical change as it interfaces with the Digital & Tech Command Centre & Service Desk.

**Responsibilities:**

- Provide the interface from the change plan to the Command Centre to ensure awareness of upcoming and in-flight change and appropriate engagement.

- Ensure change risk to critical services and business-critical periods is visible and understood by the Command Centre.

- Assess change failings – both point examples and systemic patterns – exploring root causes and escalating appropriately.

- Drive corrective and preventive actions arising from change-related failures to closure.

- Set, monitor and govern quality expectations, standards and delivery discipline for technical change across internal and partner teams.

- Assure continuity of current change governance outcomes through any transition to future-state, more automated models.

- Define assurance across process compliance and technical completeness.

- Conduct risk-based sampling and spot checks, leveraging change evidence.

- Report on change quality and performance, including change-related incident data to govern to outcome and inform improvement.

- Identify systemic weaknesses in change practice and feed them into improvement initiatives.

- Provide data on change performance to product and service owners across Tech and to management forums, showing what is needed and why, and escalating where appropriate.

- Play an active part in modernising the change management process and tooling, in line with GSK's AI and automation ambition.

**Requirements:**

- Bachelor's or Master's degree in a relevant field (e.g. Computer Science, IT or Engineering), or equivalent experience.

- ITIL Foundation.

- Considerable experience in IT / technical change management within a large, complex, global organisation.

- Proven track record of governing technical change risk and interfacing change with operations / a command centre.

- Experience assessing change failures – point and systemic – and driving improvement through escalation.

- Experience of change performance reporting and data-driven governance.

- Experience implementing / leading Modern Change Management methods (Automation, AI & DevSecOps).

- Experience progressing standardised and/or automated change approval.

**Preferred Skills:**

- ITIL Intermediate / Managing Professional or change management certification.

- Certification in enterprise ITSM tooling (e.g. ServiceNow).

- Experience in a regulated industry (pharmaceutical, life sciences, financial services or similar), including ensuring audit readiness and response.

- Understanding of Command Centre operations.

- Knowledge of DevSecOps / modern engineering change practice.

**Benefits:**

- Competitive salary.

- Opportunity to work in a global biopharma company.

- Agile working culture.

## Skills

### Required
- ITIL Foundation
- Technical Change Management
- Command Centre Interface
- Risk Assessment
- Escalation
- Data-Driven Improvement
- AI
- Automation

### Nice to have
- ITIL Intermediate
- ServiceNow
- Regulated Industry Experience
- Command Centre Operations
- DevSecOps

---

Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/Senior-Technical-Change-Manager_449035-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)