# Corporate Solutions Operations Associate

**Company**: AIA Philippines
**Location**: Makati, PH
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q7184957

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Corporate-Solutions-Operations-Associate_JR-51207?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_547f1535-593

## Description

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

**About the Role**

Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and /or services related to New Business and Renewals through a variety of channels. Provide timely resolution and best-in-class customer experience while adhering to work guidelines, policies, and regulations.

- Assist in transactions related to Corporate Solutions New Business and Renewals various processes.

- Use technical knowledge in the designated area and resolve issues or concern.

- Collaborate with the Collections team and other partners for a seamless and efficient New Business, Billing, Collections and Renewal activities for Corporate Solutions clients.

- Interact with internal and external customers as needed.

- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

- Monitor assigned collection activities for compliance with established risk and controls management. Bring inconsistencies and problems to the attention of senior management through risk incidences.

- Provide feedback and present ideas for improving or implementing processes and customer support. Participate in projects/initiatives as SME if needed.

- Helps in the documentation of policies and procedures, as well as cascading of relevant policy changes to the team and other relevant departments.

- Assist in preparing and submission of required reports timely to management or identified stakeholders (ex: collection reports, suspense reports).

- Performs other responsibilities and duties periodically assigned by Head or Team Lead to meet operational and/or other requirements.

**Benefits**

- Opportunities for learning and growth

- Supportive work environment

- Part of a global organization with a wide reach

## Skills

### Required
- customer service
- technical knowledge
- compliance
- risk management
- communication

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Corporate-Solutions-Operations-Associate_JR-51207?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)