# Customer Service Co-Ordinator - Analytics & Planning

**Company**: Red Bull
**Location**: Cape Town, Western Cape
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Food and Beverage

**Apply**: https://jobs.redbull.com/za-en/customer-service-co-ordinator-analytics-planning--prv-ref33647e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5478f8e2-3e0

## Description

We are seeking a Customer Service Co-Ordinator - Analytics & Planning to own the end-to-end customer service and order-to-cash experience for Red Bull South Africa's national customer base.

The successful candidate will be responsible for:

### Forward / Reverse Logistics and Customer Service Execution

- Managing and resolving escalated queries related to orders, deliveries, credits, and returns.

- Ensuring smooth delivery flow through daily review of outstanding/blocked orders.

- Collaborating with the Demand & Supply Planner to ensure adequate stock cover per region.

- Managing returns logistics with 3PL partners on approved uplifts and credits.

- Transportation management on the inbound and outbound platform.

### Control the OTI Cycle, Imports, Exports & Customs Support

- Ensuring stock-cover visibility at SKU level per plant.

- Creating and updating relevant customer master data for Finished Goods (SAP).

- Monitoring and tracking consignments in-system.

- Preparing and validating customs documentation for inbound and outbound shipments.

- Ensuring compliance with all relevant import/export regulations and internal requirements.

### POS Management & Planning Collaboration

- Managing Point of Sale (POS) material placement and reconciliation across customers.

- Working closely with the planning team to align POS material requirements with sales and promotional activity.

### Quality Management

- Handling product-damage claims.

- Weekly tracking of stock age.

- Ensuring compliance with the Consumer Protection Act.

### Analytical & Reporting Responsibilities

- Maintaining reporting on order volumes, delivery performance, automation levels, and logistics costs.

- Driving automation initiatives across the order-to-cash cycle.

- Partnering with Operations functions to design and implement automated reporting and workflow improvements.

The ideal candidate will have:

- A tertiary qualification in Supply Chain, Logistics, Business, or a related field.

- Strong computer literacy (MS Office essential).

- SAP ERP experience (order-to-cash/logistics modules) strongly preferred.

- 3–5 years' experience in order management, logistics, or customer service.

- Hands-on experience with import/export and customs documentation (strongly preferred).

- Excellent written and verbal communication and problem-solving ability.

- Strong analytical skills.

## Skills

### Required
- Supply Chain
- Logistics
- Customer Service
- SAP ERP
- Analytical skills

### Nice to have
- Import/Export
- Customs documentation
- Automation initiatives

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/za-en/customer-service-co-ordinator-analytics-planning--prv-ref33647e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)