# Recoveries Investigation Analyst UK/Europe (6 months contract)

**Company**: Tide
**Location**: Hyderabad
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: contract
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/tide/jobs/8032797003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_54238208-cf6

## Description

As a Recoveries Analyst, you'll work within Tide's Financial Crime Operations team, supporting APP fraud recovery activities for both victim and perpetrator cases. You will play a key role in maximising recovery opportunities by investigating fraudulent transactions, engaging with sending and receiving financial institutions, and ensuring adherence to industry regulations and best practices.

Responsibilities:

- Managing APP fraud recovery cases from initiation through to resolution.

- Investigating victim and perpetrator accounts to identify and maximise recovery opportunities.

- Raising, tracking, and responding to recovery requests with sending and receiving financial institutions.

- Reviewing account activity, transaction data, and supporting evidence to establish recovery eligibility and outcomes.

- Liaising with external banks, payment service providers, and industry partners regarding APP fraud recovery efforts.

- Ensuring all recovery actions are completed within regulatory, scheme, and internal service level requirements.

- Making fair and evidence-based decisions in line with internal policies and external regulatory expectations.

- Identifying trends, control gaps, and opportunities to improve recovery rates and operational processes.

- Supporting financial crime investigations where recovery activity intersects with fraud, mule activity, or account misuse.

- Maintaining accurate case records and producing clear investigation notes and reporting.

- Collaborating with Fraud Operations, Financial Crime, Member Support, to deliver positive customer outcomes.

- Contributing to process improvement initiatives and helping enhance Tide's fraud recovery capabilities.

Requirements:

- A minimum of 1 year of experience in fraud investigations, APP fraud, recoveries, financial crime operations, disputes, chargebacks, or a related banking operations role.

- Understanding of APP fraud typologies, recovery processes, and financial crime risks.

- Experience investigating complex cases and analysing transaction activity to make evidence-based decisions.

- Strong analytical and problem-solving skills, with the ability to identify trends and recommend process improvements.

- Excellent attention to detail and the ability to manage multiple priorities while meeting strict deadlines.

- Strong communication and stakeholder management skills, with the confidence to engage with internal teams and external financial institutions.

- Ability to remain calm under pressure and exercise sound judgement in a high-volume operational environment.

- Collaborative team player with a flexible approach to changing priorities and business needs.

- Self-starter with the ability to work independently, take ownership, and drive cases through to completion.

- Comfortable working weekends and rotational shifts where required.

- Demonstrates curiosity and a willingness to continuously learn and develop expertise in fraud prevention, recoveries, and financial crime.

- Previous experience in fintech, banking, fraud operations, recoveries, or financial investigations would be highly beneficial.

Benefits:

- Competitive salary

- Self & Family Health Insurance

- Term & Life Insurance

- OPD Benefits

- Mental wellbeing through Plumm

- Learning & Development Budget

- WFH Setup allowance

- 15 days of Privilege leaves

- 12 days of Casual leaves

- 12 days of Sick leaves

- 3 paid days off for volunteering or L&D activities

## Skills

### Required
- fraud investigations
- APP fraud
- recoveries
- financial crime operations
- disputes
- chargebacks
- banking operations

### Nice to have
- fintech
- banking
- fraud operations
- financial investigations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tide/jobs/8032797003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)