# Seller Systems Operations Associate,  (Night Shift)

**Company**: Stripe
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7966029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_53e808d0-f4f

## Description

## Job Overview

Stripe is launching Stripe Delivery Centers, a brand new global team to design, implement, and grow Stripe's operations for the next decade. As a Seller Systems Operations Associate on the night shift, you will play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

## Responsibilities

- Troubleshoot and solve external user issues

- Analyse processes and instigate changes to help scale operations and improve user experience

- Collaborate with other Stripe teams to enhance product offerings and messaging around new products and features

- Gain unique insights into how thousands of businesses on Stripe scale and operate

- Learn how Stripe operates from the ground up and make a real impact on the future of the organisation

- Build a brand new team and operational culture for Stripe

- Partner with global operations specialists or business process owners to run a critical workflow

## Requirements

- User-first mindset with experience in customer support or technical support (2-4 years)

- Excellent communication skills, both written and verbal

- Strong analytical thinking and problem-solving abilities

- Experience in customer service or internal/external user-facing operations

- Ability to learn about technical products and processes, organised and self-motivated

- Process-oriented mindset with the ability to get things done

- Enjoy working in an in-office environment with strong cross-team collaboration and support

- Able to prioritise and work in a quick-moving environment

- Willing to work one Saturday each month, receiving a weekday off the following week

## Preferred Qualifications

- Prior experience or knowledge in user support

- Experience in risk operations

- Experience working on projects or process improvement initiatives

## Skills

### Required
- analytical thinking
- problem-solving
- communication skills
- process-oriented mindset

### Nice to have
- user support
- risk operations
- process improvement initiatives

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7966029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)