# Benefits Advising (Renewals) Manager

**Company**: Gusto
**Location**: Denver, CO
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $86,530 - $106,000
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8078212?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_53adb08f-a06

## Description

Gusto is seeking a Benefits Advising (Renewals) Manager to lead a licensed benefits advisor organization, empowering individual contributors to deliver a best-in-class customer experience. The ideal candidate will have experience in managing OKR/team initiatives, leading high-performing teams, and providing expert benefits advice.

Responsibilities:

- Empower and coach team members to operational excellence

- Drive retention and revenue growth through tailored renewal experiences

- Evolve the customer experience using customer feedback and data

- Lead change management and foster a culture of trust and continuous learning

- Work cross-functionally with Product, Carrier Ops, Sales, and other CX teams

- Champion AI integration to improve advisor productivity and customer engagement

Requirements:

- 4-6 years of formal leadership experience in benefits advisory, customer success, or renewals

- Direct experience with small group health insurance (fully insured, level-funded, or PEO models)

- Proven ability to drive revenue growth, customer retention, and expansion

- Analytic and strategic thinking with ability to translate data into insights and actions

- Strong operational skills and experience with technology/automation solutions

- Executive presence with ability to align leaders across CX, Sales, and Product

- Customer-first mentality with a first-principles-thinking approach

Benefits:

- Competitive base pay and benefits

- Equity (RSUs)

- Physical office spaces in Denver, San Francisco, and New York City

Salary:

- $86,530 - $106,000 per year in Phoenix

- $92,245 - $113,000 per year in Denver

## Skills

### Required
- benefits advisory
- customer success
- renewals
- leadership
- health insurance
- AI integration
- technology/automation solutions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8078212?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)