# LaserJet Regional Engineer

**Company**: HP, Inc.
**Location**: Tlaquepaque, Jalisco
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/LaserJet-Regional-Engineer_3162155-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5396e850-78f

## Description

The LaserJet Regional Engineer serves as the regional technical authority for HP LaserJet products, ensuring product reliability, service excellence, and rapid resolution of complex technical issues.

Responsibilities:

- Act as the primary technical authority for HP LaserJet products within the assigned region.

- Own end-to-end issue resolution for complex hardware, firmware, and print-quality problems escalated from country engineering or support teams.

- Provide expert diagnosis for chronic issues related to fusers, imaging units, toner systems, controllers, and paper handling.

- Validate and support new LaserJet launches, including readiness assessments and post-launch technical monitoring.

- Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high-impact failures.

- Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.

- Develop and deliver technical trainings, service notes, and troubleshooting guides.

- Certify partners on new platforms and technologies.

- Ensure service consistency and adherence to HP repair standards regionally.

- Analyze failure trends, warranty data, and repair returns to identify systemic issues.

- Support Corrective and Preventive Actions (CAPA) to improve product reliability.

- Act as a liaison between Regional Operations and Global Teams, translating field problems into actionable engineering feedback.

- Identify opportunities to simplify repair processes and reduce service time.

- Propose tooling, diagnostics, or process improvements to enhance service efficiency.

- Support digital initiatives such as remote diagnostics, predictive maintenance, and analytics.

Education & Experience Recommended:

- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

- Typically has more than 4 years of work experience, preferably in supply chain, operations, technical area or a related field.

## Skills

### Required
- Supply Chain Management
- Manufacturing Engineering
- Operations management
- Business Administration
- Root Cause Analysis
- Technical Training
- Troubleshooting

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Tlaquepaque-Jalisco-Mexico/LaserJet-Regional-Engineer_3162155-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)