# Customer Service Advisor

**Company**: Barclays
**Location**: Isle of Man, Eagle Court
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Isle-of-Man-Eagle-Court/Client-Service-Executive_JR-0000018392?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_538fa43f-fee

## Description

We are seeking a Customer Service Advisor to join our team at Barclays on the Isle of Man.

As a Customer Service Advisor, you will provide first-class customer service by supporting our clients in their day-to-day banking and helping through various communication channels.

**Responsibilities**

- Collaborate across multiple digital channels to personalise each interaction with a customer.

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.

- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

- Support teams within the business operations function as needed, including risk management, compliance and collections.

- Comply with all regulatory requirements and internal policies related to customer care.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.

- Likely to have responsibility for specific processes within a team.

- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

**Requirements**

- Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have.

- Strong Communication.

- Proficiency in customer service.

- Strong working knowledge of Microsoft Tools and their usage.

**What We Offer**

- Competitive benefits package.

- Hybrid working.

- Comprehensive training and ongoing support.

- Opportunities to explore broader roles across the organisation.

**Values**

- Respect.

- Integrity.

- Service.

- Excellence.

- Stewardship.

## Skills

### Required
- Customer Service
- Communication
- Microsoft Tools

### Nice to have
- Ability to constructively challenge
- Strong communication skills

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Isle-of-Man-Eagle-Court/Client-Service-Executive_JR-0000018392?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)