# Customer Journey Specialist

**Company**: Coolblue
**Location**: Rotterdam, ZH
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Retail

**Apply**: https://jobs.smartrecruiters.com/Coolblue/744000149843450-customer-journey-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5389e7f4-2e3

## Description

As a Customer Journey Specialist at Coolblue, you will discover what customers really care about and create a customer journey for our websites, emails, or app that delights them.

Your goal is to reduce the contact ratio, increase the NPS, and amaze customers.

Responsibilities:

- Conduct research and ask targeted questions to identify customer problems

- Develop customer journeys that are insightful and understandable using qualitative and quantitative insights

- Identify improvement opportunities and turn them into impactful projects

- Collaborate with a SCRUM team, including a Domain Owner, Product Owner, Analyst, and Interaction Designer to create smart solutions

- Determine priorities, monitor progress, and successfully complete projects

Requirements:

- Completed HBO or WO education

- At least 2 years of experience in research, UX design, or CRO

- Curious, self-starting, and data-driven

- Detail-oriented when it comes to texts and designs

- Good communication skills in Dutch and English

Benefits:

- Salary

- Discounts on products

- Over 30 training courses in our own Study Factory

- 25 vacation days

- Travel cost reimbursement and pension scheme

- A great office location

- Legendary Coolblue parties and team activities

- Room for new initiatives and ideas

## Skills

### Required
- research
- UX design
- CRO
- data analysis
- project management
- communication

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Coolblue/744000149843450-customer-journey-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)