# FR - Responsable Hébergement (H/F/X)

**Company**: Accor
**Location**: Issy-les-Moulineaux, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000152348091-fr-responsable-hebergement-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_535e8ab7-d4c

## Description

The Ibis Issy-les-Moulineaux "Val de Seine" hotel is located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles. It has 164 comfortable and air-conditioned rooms with free WiFi, a restaurant open for lunch and dinner, 4 seminar rooms, and private parking.

Joining our teams means adhering to our values: customer passion, sustainable performance, conquest spirit, innovation, trust, and respect.

**Mission:** The Accommodation Manager is responsible for ensuring the smooth running of the customer's stay at the hotel. They manage and motivate the reception teams and the subcontracting company for the floors to provide a quality service to the customer. They are responsible for achieving quantitative and qualitative objectives and develop the hotel's accommodation turnover through sales and revenue management actions.

**Main Responsibilities:**

**Job Techniques and Customer Relations:**

- Establish a strong relationship with the customer from arrival to departure to personalise their stay and build loyalty;

- Organise and ensure the quality of services offered to customers by reception and floor services;

- Handle complaints and provide rapid solutions;

- Represent the hotel and brand image;

- Ensure the correct application of the hotel's pricing policy;

- Monitor database updates and ensure Revenue Management instructions are followed;

- Ensure internal audit procedures are respected;

- Embody the Heartist spirit in interactions with customers.

**Management:**

- Monitor billing and collection procedures;

- Explain departmental results to the team;

- Prepare activity forecasts for management;

- Develop team motivation and adhesion by creating a good work climate;

- Elaborate work schedules and ensure annual evaluation interviews and objective setting;

- Elaborate training plans and monitor their implementation;

- Foster employee development and accompany them in their professional evolution;

- Conduct interviews and select, train, evaluate, and advise service staff.

**Commercial / Sales:**

- Manage the hotel's revenue in conjunction with the General Manager and Deputy Director;

- Participate in the hotel's pricing policy and propose evaluations;

- Train the team on sales arguments and monitor their understanding and application;

- Set occupancy and average price targets for the team;

- Ensure the brand's loyalty programme is promoted to customers;

- Foster synergy between hotels through inter-hotel referrals.

**Hygiene / Safety / Environment:**

- Ensure the cleanliness of the workplace;

- Apply and monitor hotel safety rules;

- Respect and monitor environmental commitments;

- Ensure asset and personnel safety within the department.

**Qualifications:**

- Mastery of English and a second language;

- Team management experience;

- Ability to work effectively in a team and take initiative;

- Mastery of ResaWeb and Opera Cloud tools;

- Computer skills (Office Pack);

- Customer service and attention to detail;

- Organisation and anticipation skills;

- Good management and ethics.

**Additional Information:**

- Full-time CDI contract, 39 hours per week;

- Heartist card;

- Health insurance;

- 13th month after one year of seniority.

## Skills

### Required
- English
- second language
- ResaWeb
- Opera Cloud
- Office Pack
- team management
- customer service
- organisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000152348091-fr-responsable-hebergement-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)