# Senior IT Operations Administrator

**Company**: phData
**Location**: Bangalore
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://job-boards.greenhouse.io/phdata/jobs/8119245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5356728b-d59

## Description

Join phData, a remote-first data and AI consultancy company, as a Senior IT Operations Administrator.

The Senior IT Operations Administrator will play a key role in managing the employee technical lifecycle, including onboarding, offboarding, access management, security, and end-user support. Additionally, this role focuses on maintaining the organisation's technology infrastructure, ensuring optimal performance, security, and reliability of all cloud-based systems and applications.

Key responsibilities:

- Manage and resolve IT support requests from employees

- Work with different MDM systems and execute app deployments, policy implementations, and configuration automations

- Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations

- Create and manage accounts for new employees, and de-provision accounts for departing employees

- Procure and ship new laptops to employees, and wipe devices received from exiting employees for reuse

- Participate in regular security tasks and conduct timely review of security alerts

- Be a tech specialist and technical mentor to the team as needed

- Create design and planning documents to drive well-defined IT implementations

- Work on various organisation-wide applications and infrastructure projects with minimal downtime and disruption

- Work in rotational shifts to support end-users and provide uninterrupted global IT coverage

Requirements:

- Hands-on experience with Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager) or Jamf, Windows, macOS, Microsoft Defender, Google Workspace/GSuite

- Experience with Office 365, Sentinel, AWS Workspaces, AWS Cloud, Azure Cloud, Jira service management, OpenVPN, Networking, etc. is a plus

- Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices

- Experience in configuring and managing different SIEM, Network, and AV monitoring tools

- Excellent communication skills, both written and verbal

- Strong problem-solving and time management skills

- Detail-oriented

- Bachelor's degree in IT or Computer Science preferred

- 7+ years of experience with at least 3 years as a System Administrator or similar

Benefits:

- Medical Insurance for Self & Family

- Shift Allowance

- Term Life & Personal Accident

- Wellness Allowance

- Broadband Reimbursement

- 2-4 week bootcamp and continuous learning opportunities

- Paid certifications, professional development allowance, and additional compensation for creating company-approved content

## Skills

### Required
- Entra ID
- Intune
- Jamf
- Windows
- macOS
- Microsoft Defender
- Google Workspace/GSuite
- Troubleshooting
- Installation
- Maintenance
- SIEM
- Network
- AV monitoring tools
- Communication
- Problem-solving
- Time management

### Nice to have
- Office 365
- Sentinel
- AWS Workspaces
- AWS Cloud
- Azure Cloud
- Jira service management
- OpenVPN
- Networking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/phdata/jobs/8119245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)