# Small Claims File Handler **Company**: Davies **Location**: Lostock, Bolton, Bolton **Work arrangement**: hybrid **Job type**: full-time **Category**: Legal **Industry**: Legal **Apply**: https://davies.pinpointhq.com/en/postings/0db81c43-7c15-4103-9c08-7d2ae062605e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_531ace10-1a4 ## Description We are seeking a Small Claims File Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role involves handling both quantum and liability small claims cases efficiently and proactively, utilising effective telephone negotiation techniques to obtain the appropriate settlement. ## Key Responsibilities - Manage a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met. - Deliver agreed performance targets and quality standards. - Analyse available evidence to create an initial case strategy on liability and quantum. - Conduct effective telephone discussions and negotiations with the client, Defendant, third-party insurer, and third-party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs. - Proof witnesses, assess their evidence, and draft statements. - Draft Court documents and comply with all Court deadlines. - Instruct, brief, and liaise with Counsel. - Guide the Defendant through the litigation process where required and set expectations. - Maintain timely and accurate case management, billing, and management information systems to ensure completeness of records and aid business decision-making. - Delegate tasks where available and appropriate to other team members. - Deal with correspondence and telephone calls within strict service level agreements. - Update reports upon receipt of evidence as required. - Adhere to Client Guidelines. - Ensure files are kept within ISO 9001 guidelines. - Comply with the SRA Standards & Regulations. ## Working Hours - 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. - Primary location: The Parklands, Bolton office. - Hybrid role, working 1 day in the office and 4 days from home. ## Skills, Knowledge & Expertise - Established experience in law through further education or experience. - File handling experience within a law practice or Insurer. - Good understanding of the Highway Code and basic road traffic act principles. - Ability to plan and prioritise workloads. - Efficient in a process-driven environment. - Drive to achieve and take development opportunities with a positive attitude. - Excellent listening and verbal communication skills. - Excellent written communication skills and the ability to compose professional written communications. - Ability to follow instructions with attention to detail. - Ability to recognise when sensitivity and tact are required. - Effectively work within a team. - Basic knowledge of the Court Practice Rules. ## Benefits - 25 days holiday per year, increasing with level of service (opportunity to buy and sell 3 days). - Simply Health Care Cash Plan. - WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics. - Death In Service – after 1 year's service. - Pension Contribution based 5% Employee / 3% Employer. - Cycle to Work Scheme. - Tech Scheme. - Season Ticket Loan. - Gym Flex. - Access to Online Discount Sites. - Discounted Gourmet Society Membership. - Discounted Tickets for Merlin Attractions nationwide. - Discounts at local retail outlets. ## Skills ### Required - Highway Code - Court Practice Rules - file handling - telephone negotiation - evidence analysis - statement drafting - case management --- Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/0db81c43-7c15-4103-9c08-7d2ae062605e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)