# Service & Engagement Executive Team Leader

**Company**: Target
**Location**: St Charles, IL
**Experience**: executive
**Job type**: full-time
**Salary**: $64,000.00 - $128,000.00
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3885-E-Main-St-St-CharlesIL-60174-2400/Service---Engagement-Executive-Team-Leader_R0000476850?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_530e643c-7d1

## Description

The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences and driving sales growth.

Responsibilities:

- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders

- Drive total store sales and understand your role in sales growth

- Anticipate staffing needs and talent plan

- Manage leaders to follow-up on training completion and provide continuous education opportunities

- Engage in consistent and meaningful development conversations

- Personalize recognition and appreciation to reinforce critical guest service behaviors

- Establish a culture of accountability through clear expectations and performance management

- Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas

- Quickly respond to negative guest shopping experiences

- Own schedules that follow the scheduling allocation and guidelines

- Manage the store experience by anticipating and reacting with urgency to staffing or scheduling needs

- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times

- Be the champion of physical and digital offerings

- Expect and enable your team to stay up-to-date on upcoming major promotions and events

- Utilize guest survey reporting tools to drive change in key areas

- Lead the team to deliver an efficient and hassle-free guest pick-up experience

- Work a schedule that aligns to guest and business needs

- Demonstrate a culture of ethical conduct, safety, and compliance

- As a key carrier, follow all safe and secure training and processes

- Address store needs

- All other duties based on business needs

Requirements:

- 4-year degree or equivalent experience

- Strong interpersonal and communication skills

- Strong business acumen

- Manage conflict, lead, and hold others accountable

- Relate well with and interact with all levels of the organization

- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis

- Learn and adapt to current technology needs

- Manage workload and prioritize tasks independently and with a team

- Access all areas of the building to respond to guest or team member issues

- Interpret instructions, reports, and information

- Scan, handle, and move merchandise efficiently and safely

- Accurately handle cash register operations and cash transactions

- Flexible work schedule and regular attendance necessary

Benefits:

- Comprehensive health benefits and programs

- 401(k)

- Employee discount

- Short-term disability

- Long-term disability

- Paid sick leave

- Paid national holidays

- Paid vacation

## Skills

### Required
- guest service
- team management
- business acumen
- communication
- problem-solving

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/3885-E-Main-St-St-CharlesIL-60174-2400/Service---Engagement-Executive-Team-Leader_R0000476850?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)