# Desktop Support Technician

**Company**: Leidos
**Location**: Dahlgren, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $28.00-$28.45/hr
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Desktop-Support-Technician_R-00193016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_530a8e57-3af

## Description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Dahlgren, VA as one of the key members of the Field Services team.

The successful candidate will provide direct desk-side support to customers, troubleshoot and repair IT devices.

Responsibilities:

- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

- Ensure proper ticket-handling according to guidelines set in place

- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns

- Ensure customer related tasks are completed within the timeline set

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assist other technicians in resolving complex issues

Requirements:

- US Citizen

- DoD Secret Clearance

- HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Demonstrated expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

Physical Requirements:

- Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

- Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time

- Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

- Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)

- Judge distance between objects to work safely on ladders and in confined spaces

- Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Pay Range: $28.00-$28.45/hr

## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/self-directing
- Strong collaboration, prioritization, and adaptability skills
- Relationship building
- Independent decision making
- Analytical thinking

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Desktop-Support-Technician_R-00193016?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)