# Program Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $143,400 - $216,900 annually
**Category**: Product Management
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Program-Project-Management-Senior-Lead_JR364722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_52fca843-4ee

## Description

Join Salesforce, the #1 AI CRM company, as a Program Manager. You will lead the development, planning, and execution of key Customer Success Management (CSM) priorities, programs, and initiatives. This role involves collaborating with cross-functional teams, monitoring program metrics, and driving effective communication across teams and stakeholders.

**Responsibilities:**

- Lead the development, planning, and execution of key CSM priorities, programs, and initiatives.

- Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.

- Monitor programs and metrics, identify risks, and proactively implement solutions to ensure successful outcomes.

- Drive effective communication across teams and stakeholders, ensuring alignment and transparency.

- Foster strong working relationships across the business to facilitate program success.

- Develop compelling leadership presentations for use during key meetings with internal stakeholders.

- Assist in troubleshooting operational issues from delivery teams to partners as they surface.

- Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.

- Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

**Required Skills/Experience:**

- Strong critical thinking skills.

- Ability to analyze poorly defined areas and processes within a cross-functional team.

- Strong ability to influence executive leadership to drive direction and clarity.

- Ability to navigate difficult situations to bring resolution.

- Experience in implementing cross-functional business efforts.

- Strong presentation skills.

- Excellent written and verbal communication skills.

- Comfort with ambiguity and motivated to solve complex problems.

- Solution-oriented, collaborative, and curious mindset.

- Experience defining, managing, and executing projects from start to finish.

**Preferred Skills/Experience:**

- Ability to quickly ramp on collaboration technologies (Google, Slack, CRM).

- Salesforce.com organization and product knowledge is a plus.

**What We Offer:**

- Competitive salary: $143,400 - $216,900 annually.

- Comprehensive benefits package, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

## Skills

### Required
- critical thinking
- project management
- communication
- collaboration
- problem-solving
- influencing
- presentation
- analytical skills

### Nice to have
- Google
- Slack
- CRM
- Salesforce.com

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Program-Project-Management-Senior-Lead_JR364722?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)