# [Summer Internship 2027] CEG Project Management Intern - Commercial (Non-technical) (Bangkok Based)

**Company**: Agoda
**Location**: Bangkok
**Work arrangement**: onsite
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8335897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_52e90542-68a

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations.

As a summer intern in the Customer Experience Group (CEG), you will get to learn project management, working with cross-functional teams to understand business challenges, analyze data and processes, identify improvement opportunities, develop recommendations, support implementation, and measure outcomes.

Responsibilities:

- Support initiatives focused on improving operational KPIs, including quality of service, partner satisfaction, productivity, cost efficiency, process effectiveness, and other relevant business outcomes.

- Analyze operational data, business processes, customer or partner insights, and performance trends to identify issues, validate hypotheses, and support data-driven recommendations.

- Maintain alignment between project teams and relevant stakeholders within or outside of CEG by ensuring that objectives, responsibilities, timelines, dependencies, risks, and decisions are clearly understood and communicated.

- Support the review, design, and improvement of operational processes, workflows, and service delivery models to improve efficiency, quality, and stakeholder experience.

- Depending on project requirements, use tools such as SQL, Metabase, ThoughtSpot, Tableau, spreadsheets, or other relevant analytical and visualization tools to conduct analysis and communicate insights.

Requirements:

- Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship.

- Must have working rights in Thailand.

- A combination of structured problem-solving, analytical thinking, stakeholder management, communication, project coordination, and willingness to learn.

- Technical skills and familiarity with tools such as SQL, Metabase, ThoughtSpot, Tableau, or similar platforms are advantageous but are not the sole determinants of success.

- Ability to work in a fast-paced, dynamic, multicultural environment.

- Positive attitude, proactive, and hands-on, with a willingness to learn and adapt.

- Fluent in English both spoken and written.

## Skills

### Required
- SQL
- Metabase
- ThoughtSpot
- Tableau
- analytical thinking
- stakeholder management
- communication
- project coordination

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8335897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)